Coordinator, Training & Process Improvement

Position Summary
Are you interested in an opportunity to grow professionally within a positive and progressive culture? Northern Health is seeking a champion with significant management and leadership experience to join us at our Northern Health Corporate Office.

Reporting directly to the HR Business Systems Analyst, the Coordinator, Training and Process Improvement is responsible for the development and delivery of Employee Scheduling Software (ESP) and mySchedule applications training to staff across the organization, as well as leading process improvement initiatives within the department. The Coordinator plays a lead role in the development of a comprehensive training plan for staffing services, maintaining strong relationships with the HR Operations team for collective agreement interpretations and strategic priorities. The Coordinator develops materials for all levels of training from basic to advanced and plays an integral role in the assessment of knowledge levels of staff in all scheduling offices.

The Coordinator ensures the delivered training is current and up to date with changes to collective agreements, policies, procedures, updates or enhancements to the ESP application, researching and incorporating best practices where appropriate. The incumbent will be responsible for development of new policies/procedures where applicable, and recommendations for process improvement and service delivery initiatives related to Staffing Services.

Starting salary will be approximately from $67,861 to $84,826 and will be based on education, training, experience, and salaries of similar positions.

Prince George Prince George is the centre of business, education, health and culture for northern British Columbia and services a rural population of about 300,000. The region’s economic growth and diversification strategies are creating outstanding opportunities for investors, employers and employees. Affordable housing, land prices and transportation costs, due to short and quick commutes; result in one of the lowest costs of living for a city of its size in the province. Additionally, wage rates fall above provincial averages, providing residents of Prince George with a high standard of living in one of BC’s most beautiful regions. The city itself is the 4th largest in British Columbia and has a population of approximately 82,300 local residents and a service centre for nearly 320,000. It is built on the confluence of the Fraser and Nechako rivers. Prince George is the home of the University of Northern British Columbia – Canada’s Green university. The warm, friendly and diverse population attests to a strong and dynamic community spirit. Check out Prince George for more information on what this community has to offer.

What Northern Health has to offer you!
• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
• Four weeks vacation with one year of continuous service
• Financial Support for Moving Expenses is available for eligible positions
• Employee referral program
• Employer-paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• “Loan Forgiveness Programs” are offered through the Federal and BC Government for eligible professions.

IMPORTANT NOTE:
As part of your application process, you will need to upload the following documentation:
• Registration number (if you are part of a regulated profession)
• Any supporting documents regarding education/qualifications for this position.
Examples may include:
• Program certificates or diplomas
• High school/college/university transcripts etc.
• It is also recommended to provide a cover letter and resume

Are you an International Applicant? Before applying for a job with Northern Health, please follow these steps on our Northern Health careers page

Qualfications
• Bachelor’s degree in Business, Education, Social Sciences or similar field with an emphasis on adult education and training and a minimum of three (3) years related experience preferably in a healthcare field.
• Or an equivalent combination of education, training and experience.

Skills and Abilities:
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Knowledge of adult learning theories and methods.
• Ability to educate in groups or one-to-one.
• Ability to analyze and interpret evaluation results of training.
• Ability to prepare written reports.
• Demonstrated understanding and ability to interpret collective agreement language and work within a unionized setting.
• Ability to conduct research and gather information using a variety of methods.
• Ability to operate related equipment including relevant computer software applications.
• Ability and willingness to travel across the Northern Health region.
• Strong change management skills.
• Ability to set and maintain priorities, meet deadlines; strong multi-tasking skills and be results oriented.

Who we are
Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation’s communities. We deliver hospital and community-based health care for a population of 300,000.
Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.
There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.