Manager, IT Operations

Position Details

Position Information

Position Title Manager, IT Operations Posting Number 02354SA Location New Westminster Campus Grade or Pay Level A – Pay Band 11 Salary Range Min: $92,139.00, Control: $122,852.00, Max: $135,137.00. Placement within a salary band is typically up to Control Point based upon a review of skills, experience & internal equity. The College may place over Control point in limited circumstances. Position Type Administration – Temporary Posting Type Internal/External Regular/Temporary Temporary Employment Type Full-Time Posting Category Administration Start Date 09/16/2024 End Date 03/31/2025 Day of the Week Mondays to Fridays Shift 8:30 am – 4:30 pm Work Arrangements
This temporary full-time position is available from September 16, 2024 – March 31, 2025. Regular hours of work are 8:30 am -4:30 pm, Monday to Friday. Occasional travel between Douglas College’s locations as required.

Douglas College (DC) is committed to supporting a healthy work/life balance for Employees. As per the DC Administration Policy A70 Work from Home, College employees may be eligible to work from home on a part-time basis, subject to operational requirements and approval by their Responsible Administrator (RA).
What Douglas Offers
DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.
The Role
Under the general direction of the Associate Director, Infrastructure Services and Operations, the Manager, IT Operationsplans, develops, implements, administers and evaluates the effectiveness of user services provided through Information Technology Services ( ITS ). The Manager works with all areas of the College to promote, facilitate and support the effective use of educational and information technologies, and has primary responsibility for the delivery of endpoint hardware and software to academic and administrative clients.

Responsibilities

The Manager, IT Operations is accountable for the following:

•Ensuring that endpoint services are budgeted, planned, purchased and installed in accordance with College policies, procedures and requirements.

•Preparing and presenting professional business cases for capital or operational funding requests; business cases will demonstrate cost, benefit, financial analysis, risk management, change management, project planning, and communication planning.

•Developing technology roadmaps, considering current/future College needs, alignment to College/department strategy, costs, timelines, people, and emerging technologies.

•Providing effective service desk and client technology support to maximize value to ITS clients.

•Identifying user needs through consultation with all user groups.

•Providing input into business, educational and information technology plans of ITS and the College, to the extent that these have implications for the services provided.

•Developing, recommending, and managing the unit’s portion of the budget.

•Providing leadership and direction to the human resources assigned to the area.

•Developing staffing plans and leading the recruitment and selection processes for both the desktop and endpoint service areas. Responsible for the supervision of staff, including orientation, coaching and guidance, evaluation of work, performance management and, where necessary, the discipline process.

•Defining, developing and maintaining appropriate operating and service standards.

•Defining, implementing and supporting the College’s management systems, in cooperation with other leaders in ITS .

•Developing, implementing and evaluating training and support services provided through ITS .

•Developing, installing and maintaining appropriate IT security for administrative workstations and classroom technologies, in collaboration with the Manager, IT Security.

•Fostering the development of technology skills in faculty, staff, administrators and students in cooperation with other College services.

•Establishing and maintaining appropriate service level criteria, guidelines and change management processes to ensure consistent, effective, and timely endpoint services.

•Promoting, developing and maintaining effective internal and external relationships consistent with the services provided.

•Administering and maintaining an inventory system for all educational & information technology endpoints.

•Administering collective agreement and represents management in the grievance process, as appropriate. Provides input to the management negotiating team in preparation for bargaining.

•Representing the department or the College, as deemed appropriate by the Associate Director, Infrastructure Services and Operations, on College committees and external agencies and organizations.

•Actively modelling the Douglas College Core Competencies.

To Be Successful in this Role You Will Need

•Established professional credibility as evidenced by a baccalaureate degree in Computing Science or a related discipline from an accredited post-secondary institution. An equivalent combination of education, training and experience may be considered.

•A minimum of five years of experience in a closely aligned position, preferably in post-secondary.

•Demonstrated supervisory experience, preferably at a management level.

•Demonstrated knowledge of ITIL methodology.

•Demonstrated understanding of client-centric support and service, deploying physical endpoints and virtual desktop environments in the Cloud.

•Demonstrated experience with Cloud Printing, backend infrastructure, Intune and Mobile Device Management.

•Demonstrated experience in project management and administrative management.

•Demonstrated experience with specifying, assessing, installing/upgrading and supporting educational and information technologies in office, classroom, and lab settings.

•Proven analytical and problem-solving abilities.

•Ability to effectively prioritize and execute tasks in a high-pressure environment.

•Strong written, oral, and interpersonal communication skills.

•Ability to conduct research into IT issues and products as required.

•Ability to present ideas in business-friendly and user-friendly language.

•Highly self-motivated and directed.

•Keen attention to detail.

•Team-oriented and skilled in working within a collaborative environment.

•Demonstrated abilities that align with the Douglas College Core Competency Framework.

Link to Full Position Profile Equity Statement
Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.
Needs a Criminal Records Check No

Posting Detail Information

Open Date 09/04/2024 Close Date Open Until Filled Yes Special Instructions to Applicant
Interested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca .

The first review date will be September 16, 2024. This position will remain open until filled.

Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume.
Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/12864