CLK 15R – Program Administrator

Posting Title
CLK 15R – Program Administrator

Position Classification
Clerk R15

Union
GEU

Work Options
On-Site

Location
Burnaby, BC V3J 1N3 CA (Primary)

Salary Range
$59,015.56 – $66,749.47 annually

Close Date
11/18/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Citizens’ Services

Ministry Branch / Division
In Person Services/Service BC & GDX

Job Summary

The Team
Within Service BC, our vision is to deliver innovation, value, and service excellence to the people of British Columbia, with the aspirational goal of becoming a best-in-class public service delivery organization. Our people and our culture are important to us. As a team, we are motivated to deliver an excellent service experience to British Columbians, businesses, colleagues, peers, clients, and partners. We believe in being kind and helpful and are committed to delivering “Service with Heart”.

The Role
In this role, you will support the Service Delivery Manager in the operations of multiple programs administered by Service BC. You will manage staff and supervise a team. You will provide oversight of invigilator services and preparation of materials. You will be responsible for ensuring timelines are met, targets are achieved, and quality of work and support of programs meet legislation and/or guidelines. You will schedule and respond to contracted exam invigilators.

Qualifications:
Education and Experience Requirements

• Minimum Grade 12 graduation or equivalent (GED).
• Experience providing inclusive customer service to diverse clienteles.
• Experience with conflict management and dealing with emotionally charged individuals or groups.
• Clerical/admin experience, education and/or relevant training.
• Experience in word processing and other computer applications such as MS Word, Outlook, Excel.
• Experience leading teams, projects, or the delivery of a program.
• Experience resolving customer/client complaints or addressing issues within a team.
• Experience using digital applications to search for and record information.

Preference may be given to applicants with the following:

• Multiple years of experience in any of the above requirements.
• Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.
• Experience providing in-person customer service.
• Supervisory experience in a unionized environment.
• Completed a training program focused on customer service/service excellence.
• Experience providing service through multiple channels (e.g., in-person, phone, email).
• Clerical and Administrative office experience in a public service sector environment. (i.e. Municipal, Provincial, Federal).
• Experience in handling financial transactions (e.g., payment processing, cash handling) from the public.
• Experience using databases to enter, update, search, retrieve, or extract information ensuring data integrity and accuracy.

For questions regarding this position, please contact Melody.Olsen@gov.bc.ca

About this Position:
This position has full time on-site requirements.
The position headquarters will be Burnaby
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.
Burnaby is the third-largest city in Canada. It is famous for its beautiful surrounding natural environment making it ideal for walks and strolls.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO– Please do not submit a cover letter as it will not be reviewed.

Resume: YES– Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES– You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Administrative Services