MSS Accounts Specialist

Overview
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

We are looking for a dynamic, experienced Cyber Security professional to join our growing Cyber Security Services team as Senior Analyst. KPMG’s leading cyber security practice provides a comprehensive suite of cyber security services, from cyber governance, strategy, defense and response, through to complete end-to-end cyber security transformation services.

KPMG leading cyber security practice provides a comprehensive suite of cyber security services, from cyber governance, strategy, defense and response, through to complete end-to-end cyber security transformation services. We are looking for a Cyber Security Professional to join our growing Cyber Security Services team as a MSS Accounts Specialist reporting to the MSS Clients & Markets lead within KPMG’s Managed Security Services practice.

This is an exciting opportunity for talented, energetic people to join a practice that is experiencing significant growth. We are looking for candidates who have demonstrated academic, business and technical excellence, strong all-around capabilities, and fit with our culture. Individuals who can work in a dynamic, fluid and entrepreneurial environment will excel, and will find a wide range of opportunities within our growing practice. It is an excellent opportunity for those that are looking to work in a firm and department with great career progression opportunities and wanting to be part of building a premier cyber consulting team.

What you will do

• Gather information on assigned clients (e.g. company size, needs and pricing plans)
• Contact clients to understand their requirements and work on a sales plan
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships, through regular communication
• Report on the status of accounts
• Suggest company products/services that maximize client satisfaction
• Communicate product and pricing details clearly
• Coordinate with appropriate roles to create customized sales plans for key clients
• Promote new products/services to existing customers

What you bring to the role

• 1-2 years of experience in account management, sales, or related field
• Demonstrated ability to manage client relationships and deliver exceptional customer service
• Experience in project management and coordination
• Knowledge of CRM systems and other sales and marketing tools
• Understanding of marketing and sales principles and practices
• Scripting skills in Python, Bash, or PowerShell will be an added benefit
• Strong understanding of business processes and ability to manage change/adhere to change management processes.
• Excellent interpersonal and relationship skills; be a peer and advisor to other technical people in the department and across the company.
• Be an autonomous person, with a good analytical and problem-solving mindset.
• Ability to translate and communicate business requirements into technical solutions that are appropriate and scale effectively for an Enterprise environment.
• Able to demonstrate critical decision-making skill for determining best course of action in a fast-paced environment.
• Strong time management and organizational skills
• Excellent oral, written and presentation communication skills.

Providing you with the support you need to be at your best
For more information about KPMG in Canada’s Benefits and well-being, click here .

Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here .

Adjustments and accommodations throughout the recruitment process
At KPMG, we strive for an inclusive recruitment process that allows all candidates to Come As You Are and Thrive with Us. We aim to provide a positive experience and are ready to offer adjustments or accommodations to help you perform at your best. Adjustments (an informal request), i.e. extra preparation time or the option for micro breaks during interviews, and accommodations (a formal request), i.e. accessible communication supports or technology aids are tailored to individual needs and role requirements.

To begin a confidential conversation about adjustments or accommodations at any point throughout the recruitment process, we encourage you to contact KPMG’s Employee Relations Service team for support by emailing cdnersteam@kpmg.ca or by calling 1-888-466-4778, Option 3.

For information about accessible employment at KPMG, please visit our accessibility page .