CLK 12R – Intake Administrator

Posting Title
CLK 12R – Intake Administrator

Position Classification
Clerk R12

Union
GEU

Work Options
On-Site

Location
Nanaimo, BC V9T 6L8 CA (Primary)

Salary Range
$54,387.32 – $61,395.95 annually

Close Date
10/21/2024

Job Type
Regular Full Time

Temporary End Date
7/1/2025

Ministry/Organization
BC Public Service -> Ministry of Labour

Ministry Branch / Division
Workers’ Advisers Office

Job Summary

The Team
Established under Section 351 of the Workers Compensation Act, the Workers’ Advisers Office (WAO) is a branch of the Ministry of Labour and independent of WorkSafeBC. We provide workers and their dependents with free advice, assistance, and in some cases representation, on appeals of WorkSafeBC decisions with which they disagree. We also provide training, mentoring and advice to union and other representatives helping injured workers with their disagreements with WorkSafeBC decisions.

The Role
The WAO Intake Administrator (IA) is the first point of contact for clients. The position reviews and analyzes inquiries from clients and provides information, advice, and direction on the next steps a client needs to take in the claim or formal appeal process, including what documentation and evidence may be required to substantiate the claim. The role also provides information about a client’s rights and options and assists advisers in managing information requirements and documentation for client files.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent.
• One (1) year experience providing administrative and clerical support to others in an office environment.
• Six (6) months experience answering client calls through a centralized phone system (e.g. a call centre or helpline).
• Six (6) months experience providing client service in an adversarial environment, for example, working with clients who are angry, depressed or suicidal.
• Experience with word processing and database applications.
• Experience applying legislation and regulations.

Preference may be given to applicants with:

• Experience and/or training in conflict management/de-escalation.
• More than six (6) months experience answering client calls through a centralized phone system (e.g. a call centre or helpline).
• More than six (6) months experience providing client service in an adversarial environment, for example, working with clients who are angry, depressed or suicidal.

For questions regarding this position, please contact kathryn.gregory@wao-bc.org

About this Position:
There is one temporary assignment available until 2025-07-01, that may be extended or become permanent.
This position has full time on-site requirements.
An eligibility list may be established for future temporary and/or permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.

Resume: YES – A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES – You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Administrative Services

Additional Information