Team Lead VI5

Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Team Lead is responsible to assist in the general supervision and coordination of workflow processes for the designated area including staffing activities. Oversees and acts as a resource to the department staff regarding the technical and analytical procedures in the designated area of the laboratory. Participates in the planning and coordination of services; monitors the quality of work performed to ensure standards are met and safety procedures are followed. Liaises with the Scheduling Department to ensure schedules align with site activities. Provides input into recruitment and performance management, and supports the training and coaching of team members. As a member of the site based leadership team, participates in facilitating workplace solutions and the implementation of new; equipment, techniques, and procedures.

Duties/Accountabilities:

1. Supports and coordinates the workflow process and staffing activities for the designated area including reviewing workload assignments, adjusting schedules to utilize staff effectively within the allocated budget, establishing daily priorities including allocating Technical Coordinators to support other facilities, participates in providing guidance/advice, and assists with troubleshooting work related issues in consultation with the Site Supervisor and/or Technical Coordinator. Supervises the daily operations of the designated area, by planning and implementing approved programs and systems in support of client needs. Assist with implementing and communicating planned changes to staff and informs the Site Supervisor of any feedback as required. Works with the Technical Coordinators to resolve problems and remove barriers in designated area and in collaboration with the site based leadership team.
2. Assists in supervising designated staff to ensure appropriate service delivery. Duties include planning work and vacation schedules, providing scheduling guidelines to the scheduling office and ensuring schedules are posted, approving vacation, special leave per collective agreement requirements and reviewing requests for education leave. Evaluates performance levels and provides input into performance management of designated staff, and participates in the recruitment and selection process. Schedules and ensures orientation plan is in place for new staff, and monitors and signs off on completion. Monitors and reports on budget variances relating to issues such as overtime, sick time, attendance management, and implementation impact activities.
3. Participates in monitoring Quality Control and other quality indicators and makes corrections as appropriate. Supports the Technical Coordinators with any technical quality issues and participates in the investigation of critical incidents as required. Ensures that the Site Supervisor and Operations Managers are kept informed of all quality and safety issues. Implements DAP standards and recommendations and ensures staff compliance. Participates in the review of incidents reports as per the Occurrence Management Process and investigates complaints from health care providers and patients. Assists in monitoring and auditing designated area compliance to safety standards.
4. Informs the Site Supervisor and/or Technical Practice Lead of the equipment needs for the designated area and provides data such as test volumes and maintenance documents as required. Determines implementation timelines and assigns staff to the evaluation and implementation of new equipment. Coordinates the scheduling of training to staff in new equipment, techniques, and procedures as appropriate. Informs; Site Supervisor and staff of significant instrument failures as required.
5. Participates in the coordination of downtime procedures and ensures downtime protocol and process is available and familiar to all staff. Coordinates staff access to various computer systems and that appropriate orientation is provided. Participates in the validation of new and/or upgraded software and informs LIS of computer failures.
6. Oversees inventory levels and approves orders of reagents, supplies in consultation with the Site Supervisor. Maintains all relevant documentation, prepares and completes reports, and compiles statistics for the designated area as required.
7. Participates in internal/external committees such as LEAN projects, as required. Provides leadership in area through methods such as reviewing and evaluating literature/materials and attending workshops and conferences.
8. Maintains awareness of relevant advances and changes in current trends regarding instrumentation, methodology, and technical knowledge.
9. Performs other related duties as assigned.

Qualifications:

Education, Training and Experience
Certified by the Canadian Society for Medical Laboratory Science. Bachelor of Science degree or an Advanced Registered certificate or completion of a supervisory/management program plus a minimum of three (3) years’ recent, related experience including one (1) years’ experience in a supervisory capacity, or an equivalent combination of education, training and experience. A valid BC driver’s license and access to a personal vehicle for business related purposes.

Skills and Abilities
• Comprehensive knowledge and recent related experience in laboratory discipline
• Comprehensive knowledge of the standards of practice and guidelines for Medical Laboratory Technologists established by the CSMLS and/or other relevant national professional associations
• Comprehensive knowledge of method development and evaluation and research processes.
• Comprehensive knowledge of organization policies, procedures, and standards of care, including practice of safe work procedures with discipline equipment
• Knowledge of administrative structure and function of laboratories of varying sizes
• Demonstrated ability to function as a team member, leader, teacher, motivator, and facilitator and to coach and deal with others effectively and in a supportive manner
• Demonstrated ability to communicate effectively, both verbally and in writing, with co-workers, medical personnel and other health care staff, both one-to-one and in groups.
• Demonstrated ability to deal with and/or guide others in resolution of conflict issues
• Demonstrated ability to work independently and in collaboration with others
• Demonstrated ability to work under pressure in a constantly changing environment and to organize and prioritize competing demands
• Demonstrated ability to manage own learning to meet future challenges within the organization
• Demonstrated knowledge of computerized systems relating to the Laboratory and current software applications such as Word, Excel, and PowerPoint
• Physical ability to perform the duties of the position
• Ability to operate related equipment