ISL 24R – Intermediate Technical Analyst

Posting Title
ISL 24R – Intermediate Technical Analyst

Position Classification
Information Systems R24

Union
GEU

Work Options
Remote

Location
Multiple Locations, BC CA (Primary)
Prince George, BC V2N4P7 CA
Richmond, BC V7C 4M9 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA

Salary Range
$83,602.12 – $95,237.69 annually which includes a 9.9% Temporary Market Adjustment

Close Date
10/13/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Citizens’ Services

Ministry Branch / Division
Enterprise Services Division/ Digital Workplace and Collaboration Services Branch

Job Summary

The Team
The Digital Workplace and Collaboration Services Branch (DWCS) is an established team of 87 dedicated professionals responsible for implementing high-quality tools to support a modern digital workplace. By delivering employee-ready tools and supports, DWCS enables and empowers all B.C. Public Service employees to deliver services to the citizens of B.C. DWCS is focused on providing simple, accessible, and approachable solutions to employees; by delivering the information and resources they need to access and use digital tools and services.

Part of the DWCS team includes the Digital Workplace Foundational Technology (DWFT) unit that is responsible leading, facilitating, and empowers BC Public Service (BCPS) employees to work seamlessly and efficiently using Microsoft 365 applications. The team is currently focused on the delivery of IT operations for Microsoft Exchange at the enterprise level for the BC Public Service and several Broader Public Sector clients. Their ongoing dedication to the delivery of effective on-premises and cloud application infrastructures is highly valued and essential to the support of a modern digital workplace as part of B.C’s Digital Plan: Mission 4 .

The Role
The Intermediate Technical Analyst is responsible for managing and supporting a variety of Microsoft 365 applications and related hardware services at an enterprise level. This role involves troubleshooting, optimizing, and maintaining systems such as Exchange, Teams Unified Communication and/or, SharePoint, and ensures that these tools meet the needs of the organization. Candidates will find this position exciting as it allows them to work on a cross-functional team that delivers technical support for critical systems across the BCPS.

Qualifications:
Education and Experience Requirements

• Degree in computer science or other related field; and two (2) years of related experience, OR
• Diploma in computer science or other related field; and three (3) years related experience, OR
• Post-Secondary Certificate in computer science or other related field and four (4) years of related experience, OR
• Secondary School graduation and five (5) years of related experience.

Related experience includes all of the following:

• Experience troubleshooting, testing, implementing software solutions. Preference may be given to the applicant who have experience within Microsoft 365 (M365) environment.
• Experience as a technical administrator within the M365 cloud environment. Preference may be given to the applicant who have experience with Exchange Online and Teams Unified Communication.
• Experience investigating and researching alternatives for current and future technologies in an enterprise environment.
• A minimum of one (1) years’ experience using Microsoft Power Shell to administer M365 Services within a large enterprise environment. Preference may given to those with 2 or more years experience.

Preference may be given to applicants with:

• One (1) or more years’ experience working in an agile methodology environment focused on the planning, design, testing and implementation of digital products and/or services.

Willingness statements

• Must be flexible with working hours, hours of work vary depending on operational demands
• Must be willing to work overtime and/or be placed on standby 24/7 with limited notice year-round, including on weekends, evenings, nights and holidays, as needed.

For questions regarding this position, please contact Hilary.Street@gov.bc.ca

About this Position:
This posting is to establish an eligibility list for future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.
The position headquarters will be Victoria, Surrey, Richmond, Vancouver or Prince George.
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
Please refer to MyHR for more information on Temporary Market Adjustments .
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.

Resume: YES – A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES – You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Information Management/Information Technology

Additional Information