Lead, Unified Communications & Technology

Position Summary
Are you interested in an opportunity to grow professionally within a positive and progressive culture? Northern Health is seeking a champion with leadership experience to join us!

The Lead, Unified Communications and Technology is responsible for the development, implementation, and adoption of new and existing Unified Communication, technology, processes, and procedures in Northern Health (NH), including engagement and alignment with provincial counterparts and service providers. In addition, this position is responsible for the management of Analyst and Senior Analyst staff whose roles are to facilitate NH Staff engagement and use of the communication tools and processes, for the improved efficiency of clinical service delivery.

Starting salary will be approximately from $88,990 to $111,237 and will be based on education, training, experience, and salaries of similar positions.

Prince George Prince George is the centre of business, education, health and culture for northern British Columbia and services a rural population of about 300,000. The region’s economic growth and diversification strategies are creating outstanding opportunities for investors, employers and employees. Affordable housing, land prices and transportation costs, due to short and quick commutes; result in one of the lowest costs of living for a city of its size in the province. Additionally, wage rates fall above provincial averages, providing residents of Prince George with a high standard of living in one of BC’s most beautiful regions. The city itself is the 4th largest in British Columbia and has a population of approximately 82,300 local residents and a service centre for nearly 320,000. It is built on the confluence of the Fraser and Nechako rivers. Prince George is the home of the University of Northern British Columbia – Canada’s Green university. The warm, friendly and diverse population attests to a strong and dynamic community spirit. Check out Prince George for more information on what this community has to offer.

What Northern Health has to offer you!
• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
• Four weeks vacation with one year of continuous service
• Financial Support for Moving Expenses is available for eligible positions
• Employee referral program
• Employer-paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• “Loan Forgiveness Programs” are offered through the Federal and BC Government for eligible professions.

IMPORTANT NOTE:
As part of your application process, you will need to upload the following documentation:
• Registration number (if you are part of a regulated profession)
• Any supporting documents regarding education/qualifications for this position.
Examples may include:
• Program certificates or diplomas
• High school/college/university transcripts etc.
• It is also recommended to provide a cover letter and resume

Are you an International Applicant? Before applying for a job with Northern Health, please follow these steps on our Northern Health careers page

Qualfications
• Bachelor’s degree in computer science plus five (5) to seven (7) years related experience in Information Technology, including experience with change management practices, process flow and methodology development, and two (2) years supervisory experience, or an equivalent combination of education, training and experience.
• ITIL (Information Technology Infrastructure Library) Foundation Certificate; ITIL Managing Professional preferred.
• Valid B.C. Class 5 Drivers license.

Skills and Abilities:
• Strong understanding of business and clinical processes.
• Broad knowledge of MDMs (Mobile Device Management) platforms, Microsoft Intune an asset.
• Broad knowledge of all ITIL Service Management processes.
• Proven experience with Service Management practices, process flow and methodology development.
• Ability to document IT processes and procedures in a user-friendly language.
• Demonstrated commitment to organizational improvement and excellence.
• Excellent interpersonal skills including listening, interpersonal and oral communication.
• Ability to think logically and attend to detail.
• Ability to work in a self-motivated and directed manner.
• Knowledge of SharePoint and Service Management tools.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to manage stress in a positive and productive manner.
• Ability to establish and maintain effective working relationships.
• Ability to physically perform the duties of the position.

Who we are
Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation’s communities. We deliver hospital and community-based health care for a population of 300,000.
Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.
There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.