Quality Assurance Analyst Regional Digital Solutions

Quality Assurance Analyst Regional Digital Solutions

CST Enterprise Clinical Information Systems

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Within the context of the Provincial Digital Health & Information Services (PDHIS) Lower Mainland consolidated area that provides services to Vancouver Coastal Health, Providence Health Care, and Provincial Health Services Authority and other Lower Mainland consolidated services (VPPL), the Quality Assurance Analyst reports to the Team Lead and/or designate and is responsible for coordinating change, quality, and release control management of various clinical application environments. The Quality Assurance Analyst utilizes technical knowledge of Oracle Health EHR integration & build methodology, HL7 standards, Python scripting, IT coordination skills and thorough understanding of release management and testing methodologies including regression and integration testing, to perform the duties of their role.
The Quality Assurance Analyst contributes to the design of unit, end-to-end, integration and performance tests; maintains processes to provide best-practice change control throughout application development and deployment cycle; monitors quality standards in internal team processes, ensures that standards associated with application configuration, and documentation are adhered to, escalating questions and concerns as required. The role coordinates the application environments up to production and the management of releases through each stage of testing (programmer, unit, integrated and user acceptance).

The Quality Assurance Analyst assists with orientation and onboarding for new staff, and reports and refers issues to the Team Lead or Manager as appropriate.

What you’ll do

• Determines user requirements, examines and identifies problems with existing systems and determines steps needed to address the problems to support system maintenance activities, outages and system changes throughout the systems development life cycle of a clinical application. Monitors and confirms compliance to established processes and quality assurance practices through various application environments (e.g. development, testing, staging, production). Maintains a tracking system by updating checklists, process documentation and updating spreadsheets. Communicates with clinical, application and technical teams, as well as downstream IT systems partners according to established procedures.
• Monitors that partners needs are met with system changes and that technical changes are implemented with minimized risk to the clinical solution. Reports and refers issues to Team Lead or Manager as appropriate.
• Coordinates managed, special, and emergency releases in Certification and Production domains (including ticketing system release containers and special bulletins) by methods such as scheduling, organizing, sending meeting notifications, and distributing notes and other documents.
• Collaborates with leaders to determine timelines/implementation plans, identify available and suitable resources by methods such as identifying builders and validators for tickets and dependencies, monitoring builds within production, organizing the creation of test patient and provider records, and documenting decisions made.
• Coordinates basic training for ticketing system and other sessions by, booking meeting rooms and any necessary equipment, sending meeting invite, and ensuring attendees have access prior to session.
• Maintains various team documents including templates and status updates by methods such as gathering information from various sources, drafting queries and forms, and mocking-up reports.
• Coordinates testing and system validation work across multiple application teams. Works in collaboration with other RDS employees (such as Systems Analysts and Application Testers) and downstream partners for components of testing and validation efforts with partners /clinical sites.
• Develops and maintains application support or detailed technical/instructional documentation including test scripts; documentation to support partners, and application or technical team’s understanding of the configuration changes; steps required to implement and monitor a change, maintenance activity, or outage.
• Reviews technical specifications and clinical workflow specifications for integrations and documents complex integration test cases. Carries out Quality Assurance reviews of Clinical Solutions team scripts and results.
• Provides orientation and information to RDS Staff on navigating and utilizing IT Tools related for tracking system changes and incidents.
• Performs other related duties as assigned.

What you bring

Qualifications

• Graduation from a recognized degree or diploma in Computer Science, two (2) years’ recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including 2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular Full-Time
Wage: $41.14/hour benefits (health and dental, sick time, pension and vacation)
Location: 1885 West Broadway, Vancouver, BC V6J 1Y5
Closing date: Until Filled
Hours of Work: Mon, Tue, Wed, Thu, Fri, On-call may be required
Requisition #: 173041E

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Government unanimous passing of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to meaningful and lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as we move toward self-determination. Guiding these efforts PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of October 1, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.