Registered Nurse (rn), Program Service Specialist, Transfer Services

Position Summary
Bring your project management, creative problem solving and team leadership expertise to this exciting role with our Transfer Services team.

The Program/Service Specialist, Transfer Services is responsible for researching, developing, implementing, and continually improving clinical practices, processes, documentation, reporting and clinical data/information to enable effective and efficient care in Northern Health (NH) departments, as it relates to patient transfers. The incumbent provides oversight and facilitates quality improvement in collaboration with clinical leaders, Information and Technology Services (ITS), clinical managers and directors, physicians, staff, BC Emergency Health Services (BCEHS), and the Ministry of Health (MOH), working towards system-wide improvements for patient transportation services.
The Program/Service Specialist, Transfer Services serves as the liaison and change agent for clinical care areas, departments, and units, continuously identify opportunities for improvement, and accurately and promptly analyze, prioritize, and translate user needs into more standardized clinical practice, processes, and use of electronic medical records (EMR) and other clinical IT tools. They develop options with stakeholders, and then lead consultations with decision makers to implement solutions. The work includes regular engagement with clinical leaders and end-users. As a Data Steward, “sees the big picture” and the impact of processes to data value in delivering care and supporting decision making and outcomes therefore working across the organization when making decisions about data and helping to establish enterprise-wide standards for data quality and usage.
In collaboration with site/departmental leadership, the Specialist is responsible to lead the coordination, implementation, and completion of Transfer projects or initiatives. Projects may involve process improvement and work redesign, productivity reviews, and the provision of strategic information to support those processes. Working with stakeholders at all levels, the incumbent inspires others to achieve goals and deliverables through facilitation, effective communication of corporate vision, and ensuring the culture is one in which individual competencies can thrive.
The Program/Service Specialist, Transfer Services is a member of a multi-disciplinary NH Patient Transfer and Flow Team under the Emergency, Trauma, and Transfer Services Program, working in daily collaboration with the NH Cardiac Triage Coordinator, Patient Transfer Leads, and NH Clinical Transfer Nurses.

Starting salary will be approximately from $88,990 to $111,237 and will be based on education, training, experience, and salaries of similar positions.

Prince George Prince George is the centre of business, education, health and culture for northern British Columbia and services a rural population of about 300,000. The region’s economic growth and diversification strategies are creating outstanding opportunities for investors, employers and employees. Affordable housing, land prices and transportation costs, due to short and quick commutes; result in one of the lowest costs of living for a city of its size in the province. Additionally, wage rates fall above provincial averages, providing residents of Prince George with a high standard of living in one of BC’s most beautiful regions. The city itself is the 4th largest in British Columbia and has a population of approximately 82,300 local residents and a service centre for nearly 320,000. It is built on the confluence of the Fraser and Nechako rivers. Prince George is the home of the University of Northern British Columbia – Canada’s Green university. The warm, friendly and diverse population attests to a strong and dynamic community spirit. Check out Prince George for more information on what this community has to offer.

What Northern Health has to offer you!
• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
• Four weeks vacation with one year of continuous service
• Financial Support for Moving Expenses is available for eligible positions
• Employee referral program
• Employer-paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• “Loan Forgiveness Programs” are offered through the Federal and BC Government for eligible professions.

IMPORTANT NOTE:
As part of your application process, you will need to upload the following documentation:
• Registration number (if you are part of a regulated profession)
• Any supporting documents regarding education/qualifications for this position.
Examples may include:
• Program certificates or diplomas
• High school/college/university transcripts etc.
• It is also recommended to provide a cover letter and resume

Are you an International Applicant? Before applying for a job with Northern Health, please follow these steps on our Northern Health careers page

Qualfications
• Bachelor’s degree in nursing.
• Minimum five (5) years in front-line clinical care and related experience in bed management, patient transportation as well as related experience working in clinical operations EMR use;
• Or an equivalent combination of education, training and experience.
• Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM).
• Valid BC driver’s license.

Skills and Abilities:
• Ability to guide, coach, teach, and promote a learning environment and continuous quality improvement.
• Ability to apply people change management and transformation techniques and practices.
• Promotes staff morale, cooperation, assertiveness and risk-taking, creative planning for change and innovations, implementation of NH policies or other protocols, and ongoing professional development of self and others.
• Manages time and resources, implementing activities to promote cooperation among relevant others, supervising responsibilities of others, collaboration across disciplines and related activities.
• Using factual information, prior learning and basic principles and procedures to support decisions and actions with relevant research-based evidence. Integrates best practice from nursing and health-related disciplines and the humanities, arts and sciences disciplines into professional practice.
• Ability to promote client-focused care that demonstrates care for and with clients and significant others, sensitive to diverse cultures and preferences, client advocacy and social justice concerns.
• Demonstrated ability to communicate effectively; ability to foster collaborative partnerships using a team approach with the clients, families, the public, medical staff, and the members of the interdisciplinary team using verbal, written and computer communication means.
• Demonstrated ability to integrate and evaluate pertinent data (from multiple sources) to problem-solve effectively.
• Demonstrated ability to challenge conventional practices; adapt established methods for new uses; pursue ongoing system improvement; and evaluate new technology as potential solutions to existing problems.
• Able to deal with unresolved situations, frequent change, delays or unexpected events.
• Strong organizational skills and experience in project management; ability to organize and prioritize work and balance multiple activities concurrently.
• Ability to transmit information intended to instruct clients and others about topics essential to health care and well- being.
• Ability to operate related equipment including proven ability to utilize computer technology.
• Ability and willingness to travel.
• Physical ability to perform the duties of the job.

Who we are
Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation’s communities. We deliver hospital and community-based health care for a population of 300,000.
Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.
There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.