Concierge – Seasonal Advisor

THE TEAM

The mission of the Concierge Division is to connect with and delight our clients.

THE OPPORTUNITY

Join our high-performance Concierge team as we deliver Everyday Luxury to the world. So much more than a customer care centre – hence the fancy name – Aritzia Concierge plays a pivotal role in the experience of our clients, providing engaging service and exceptional selling & styling expertise every day.

We’re proud to offer industry leading wages starting at $20/hr with unlimited growth potential at Aritzia.

You’ll receive a world-class Concierge education, including a comprehensive onboarding program designed to set you up for success.

We are hiring Seasonal Advisors at our Concierge Centre in New Westminster, BC. Apply today – your lifelong career in fashion might just start here. Top performers will have the opportunity to join the team permanently or be invited back next season.

THE ROLE

As a Seasonal Concierge Advisor , you will:

• Deliver world-class client service across all channels including Live Chat, Phone, and Email
• Sell clothes and earn client confidence through unparalleled styling expertise
• Resolve client inquiries efficiently, ensuring the highest levels of satisfaction
• Meet and exceed established performance targets

THE QUALIFICATIONS

The Seasonal Concierge Advisor has:

• The passion for providing world-class client service and building long lasting client relationships
• An aspirational sense of individual style
• The desire to thrive on a high-performance team
• The commitment to learn and apply Aritzia’s values and standards
• The ability to communicate effectively in English (written and verbal)
• The aptitude for learning and navigating diverse technology systems

Prior retail, contact centre, customer service or hospitality experience is considered an asset.

THE LOGISTICS

As a Seasonal Concierge Advisor, you have:

• The availability to work 40 hours per week for your first two weeks of mandatory training. Morning or evening training sessions are available to choose from (8:30AM – 2PM, 2:30PM – 8:30PM PST)
• The ability to work shifts up to 8.5 hours in length within our operating hours of 6AM – 10PM your local time, 7 days per week (including evenings and weekends)
• The ability to work a variable shift schedule – our Shift Bid Program provides weekly schedules for three-month intervals based on business needs
• The ability to work during peak sales events in November – January (time off requests during these times will not be approved)

THE COMPENSATION

The starting wage for this position is $20/hr.

Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences – we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount – Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
• A-OK Cafe – Our in-house cafe is like a private oasis where employees can enjoy a curated menu of snacks and beverages. You also get complimentary coffee. Treat yourself.
• The SET – Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes, and optional personal training. Open 7 days a week, it works out well.
• Aritzia Virtual Wellness – Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
• Aspirational Workplace – Our distribution centres are specially designed to be places of creativity, productivity and inspiration. They’re also dog friendly. Woof.
• Amenities – Additional amenities include shower facilities with elevated complementary conveniences, bike rooms, and more.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.