CLK 09R – Team Assistant

Posting Title
CLK 09R – Team Assistant

Position Classification
Clerk R9

Union
GEU

Work Options
On-Site

Location
Multiple Locations, BC CA (Primary)
Salmon Arm, BC V1E 4S4 CA
Williams Lake, BC V2G 5M1 CA

Salary Range
$50,190.86 – $56,546.21 annually

Close Date
9/9/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Children & Family Development

Ministry Branch / Division
MCFD

Job Summary

The Team
The administrative team is comprised of five to six dedicated professionals who support six critical program areas: CYMH (Child and Youth Mental Health), CYSN (Child and Youth Services Network), Family Services, Child Protection, Resources and Guardianship, and Financial and Youth Services. This established team collaborates closely with social workers and office managers, providing essential background support to ensure smooth operations. They manage workloads, oversee client files, and facilitate communication between various departments, thereby enabling effective service delivery.

The Role
The team assistant plays a vital and compassionate part in the well-being of children and families. They are responsible for maintaining accurate and up-to-date files, which helps ensure that every client receives the personalized care and attention they need. By liaising directly with clients and social workers, they provide a supportive and empathetic touch, making sure that communication is clear and that case files reflect each individual’s unique situation. Their role involves updating case files and offering program support with a focus on understanding and meeting the needs of those they serve. Through their diligent and caring work, they help to create a nurturing and efficient environment that enhances the overall effectiveness of the services provided, ultimately making a meaningful difference in the lives of children and families.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent.
• One (1) year administrative support experience in an office environment.
• One (1) year experience working in a computerized environment using various computer applications and data bases. (For example: Microsoft Office applications including Word Excel, Outlook, Lync) for word processing, spread sheeting, data entry, email and video teleconferencing; and case management or other database applications.
• Six (6) months experience providing quality customer or client service, carrying out duties and responding to client needs in a professional manner.
• Six (6) months working independently and as a team member with a multi-disciplinary environment and with other professional staff, client, and service providers.
• Keyboard with speed and accuracy at approximately 40 – 50 words per minute.
• An equivalent combination of education and experience may be considered.

Preference may be given to applicants with:

• Six (6) months administrative experience working with vulnerable children and families in a human/social services setting.
• Three (3) months experience using applications: Integrated Case Management (ICM) and/or Management Information Systems (MIS) computer applications.

For questions regarding this position, please contact Armanul.Khan@gov.bc.ca .

About this Position:
This position has full time on-site requirements.
This position can be based out of any of the location(s) listed above.
An eligibility list may be established to fill both current and/or future permanent vacancies.
A Criminal Record Check (CRC) and Criminal Record Review Act Check (CRRA) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.

Resume: YES- A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Administrative Services, Social Services