Indigenous Patient Navigator, Sechelt Hospital

Come work as an Indigenous Patient Navigator with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for an Indigenous Patient Navigator to join the Indigenous Health Patient Experience team at Sechelt Hospital. Apply today to join our team!

As an Indigenous Patient Navigator with Vancouver Coastal Health you will:

• Reporting to the Director, Indigenous Patient Experience and Professional Practice, the Indigenous Patient Navigator (IPN) is accountable for providing day-to-day health system navigation support to create safe people, places, and systems for First Nations, Metis, and Inuit clients and their families of Vancouver Coastal Health (VCH).
• Liaise with clients and primary care teams who provide direct client and family support, to ensure their successful access to primary care and community-based health care services.
• Be responsible for ensuring that patient care occurs in a culturally safe and respectful manner by connecting with clients and families to offer support, helping clients and families voice their questions or concerns to the primary care teams, offering traditional culturally safe resources that compliment current healthcare regimes, mitigate potential complaints by acting as a conduit between client and care team through presence, communication, approach, and understanding.
• Liaise with a variety of Indigenous community based agencies.
• Inform and influence program development, planning and evaluation of services for First Nations, Metis, and Inuit clients through the patient experience process of navigating the healthcare system. Key partnerships are with the Indigenous Health Program, interdisciplinary VCH health care providers, and VCH leadership.
• Approach work with VCH’s people-centred values and focused on advancing Indigenous Cultural Safety, anti-racism, equity, diversity, and inclusion.