Business Analyst, TLO Transformation Delivery

Business Analyst, TLO Transformation Delivery

PHSA Corporate

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director/Manager or designate, the Business Analyst supports the strategic and operational decision-making process of the team. The Analyst is responsible for supporting corporate initiated projects, managing audits, implementing new accounting standards, developing policies and procedures and representing the designated team on committees and other work groups. The role collaborates with various stakeholders to develop solutions for the business and provides strategic and comprehensive advisory services which assist in improving accuracy, completeness and validity of data as well as improving reporting compliance. The Analyst contributes to creating a strong team environment by fostering trust and mutual respect, and supporting open dialogue on issues that allow for the optimization of projects and strategic goals. The role also supports the organization’s efforts to continually improve on the high quality of service provided to various partners.

The Transformation Leadership Office supports the continuous evolution and improvement of healthcare and business services, ensuring PHSA remains at the forefront of innovation and quality. We work across PHSA and provincially on some of the most complex and most impactful challenges. We support leaders and teams to design the healthcare system of the future and then we work alongside them to deliver the change needed to realize this. Recent projects have included:

• Supporting the delivery of BC Cancer’s 10 Year Action Plan with the goal of reducing the incidence of cancer and improving cancer survival, cure rates and quality of life.
• Helping PHSA to review current models of care for those with substance use needs and identify opportunities to improve patient outcomes.
• Working alongside government partners to improve access to Emergency Department care in smaller communities across the province.
• Supporting the development of systematic and collaborative approaches to service planning within British Columbia.
• Supporting the organization to address individual and systemic Indigenous specific racism by helping to operationalize anti-Indigenous racism training for all staff and improving the complaints process and our organizational approach to learning from patient experience.

Our team is comprised of strategists, design thinkers, change specialists and project management experts. We are looking for people who are committed to making a difference in healthcare, and who enjoy thinking outside the box. The role of Business Analyst is key to supporting the delivery of our strategic projects, working alongside TLO Project Managers. Our Business Analysts provide critical support to help shape and deliver our projects, conducting research and analysis that helps to identify insights and opportunities for change and facilitating the delivery of projects by supporting staff engagement, monitoring project plans and capturing impact. We are looking for candidates who are interested in healthcare policy and transformation, who are flexible to working on different topics and who are inspired by improving outcomes for patients and the people we serve. This role is expected to apply critical thinking to their work and all team members are encouraged to contribute to the evolving transformation practices we deploy. This is a great opportunity for those who want to grow their impact and career. We’re thrilled at the prospect of you joining us!

What you’ll do

• Acts as a consultative partner by providing specialized expertise, analysis and advice to internal and external stakeholders to support the organization’s goals and objectives efficiently and effectively. Works closely with leaders to review and develop processes, redesign end-to-end activities (current and future state), drive project requirements, develop implementation strategies and identify non-value added work.
• Leads the timely compilation of financial information and written variance analysis as required for internal and external stakeholders. Ensuring accuracy and reliability of these reports and analyses. This includes coordinating and completing accurate and timely financial information and reviewing, investigating, coordinating and collaborating with stakeholders and resolving issues arising from the analysis.
• Supports the goals and objectives of the team with interventions such as change initiatives, strategy and planning facilitation, process re-design, role clarification, and restructuring. This includes leading or participating in initiatives and projects related to operations by defining project scope, developing project plans, supporting the work of project team members, overseeing project implementation and evaluating results. Provides support to the organization in recognizing current patterns across the system and partnering to develop and implement strategies to improve organizational effectiveness.
• Proactively identifies opportunities for process improvement that could result in added value, operational efficiencies or cost efficiencies and resolves complex issues, and makes recommendations for new approaches to issue resolution.
• Leads and manages multiple projects within the designated area and across functions including developing and setting milestones, project timelines and project plans in response to broader organizational priorities.
• Provides structure and order to undefined problems and/or large scale problems, making them easier to solve, and uses systemic thinking in devising solution options.
• Researches, identifies, develops and recommends best business practices for the department’s initiatives which support the broader scope of the department’s vision and strategic goals.
• Gathers and analyzes information, anticipates and recognizes problems and opportunities, creates and evaluates alternatives, engages in continuous assessment and improvement to develop solutions, manages internal communications and makes appropriate recommendations regarding processes and planning.
• Facilitates implementation of business process changes, assists in the development of business cases and participates in special projects as required.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Master’s degree in Business, Health Administration or a related discipline and a minimum of five (5) to seven (7) years of recent related experience, including experience in project/program management, and business case research and development, preferably in a large, multi-site healthcare environment
• Ability to apply critical thinking and analysis of issues and recommend solutions. Demonstrated understanding of public sector accounting. Demonstrated superior customer service skills. Knowledge and experience in project management, strategic planning and project implementation. Strong verbal and written communication skills. Demonstrate ability in preparing professional reports and presentation materials. Ability to work under pressure and multi-task without supervision. Ability to communicate complex and technical ideas in simple language. Demonstrated ability to perform accurate, advanced data manipulation, analysis and information. Demonstrated administrative, organizational, work planning skills.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including 2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $ $74,618 – $107,264 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 W Broadway, Vancouver, BC V6H 1G9
Closing date: Applications accepted until position is filled
Hours of Work: 830-1630 (Monday to Friday)
Requisition # 170036E

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of September 2, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.