Expert Quality Manager – Customer Innovation Services (CIS)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do

We are looking for an Expert Quality Manager to help world-class enterprises solve their most complex business challenges, blaze disruptive new trails, and bring their company’s vision to life.

At SAP Customer Innovation Services, our mission is to empower visionary enterprises to achieve their greatest goals through software innovation.

Our experts develop unique, leading-edge software solutions in collaboration with our clients – from discovery to delivery – to create tailored, high-value software that is backed by the power of SAP. We make innovation real by using the latest technologies around SAP BTP and SAP S4 HANA Clean Core Extension. And we deliver our solutions quickly by employing an agile development approach.

Join us in helping clients to reimagine their business and create new possibilities that allow them to dream bigger, work smarter and change their worlds!

Tasks and Responsibilities

• Execute projects utilizing Agile/Scrum Methodology, using tools like JIRA. Strong understanding of Agile
• Perform the planning of Quality Assurance activities needed in projects including effort estimation, timing and resources.
• Track and ensure delivery of customer requirements using, among others, requirement traceability matrixes.
• Coordinate the preparation and the execution of the testing strategy and perform the test monitoring and reporting, using tools like GTP and CSN, JIRA
• Prepare and moderate reviews (i.e., code reviews, Backlog Item Acceptance Criteria) and perform the follow up tracking of the results of these reviews.
• Coordinate with the Solution Architect and Project Manager SIRIUS tasks, Corporate and Top X Product Standard Compliance, follow up regarding any exceptions, strong focus on Security.
• Perform formal checks and usability checks of deliverables to the customer before the handover to the customer.
• Participate in functional test execution, including executing automated testing strategies.
• Communicate with the customer concerning Quality Management topics in alignment with the project manager/architect throughout the development, testing and warranty/support phases.
• Moderate Lessons Learned sessions and root cause analyses, contribute to Continuous Improvement strategies.
• Perform Quality Management monitoring and Quality Management status reporting and propose and execute on corrective actions.
• Pro-actively provide feedback regarding methodology, tools and best practices in order to constantly improve the development methodology and tools.
• Actively contribute to Quality Management community by sharing experiences and ideas for Quality Management excellence.
• Participate in SAP Innovative Business Solutions initiatives focused on continuous improvement and operational excellence.

What you bring

• Bachelor’s degree highly desirable, preferably in a technical related discipline
• Quality Management certification is a plus.
• At least 8 years of professional experience in quality assurance related positions.
• Quality Management experience in a software development environment, preferably SAP.
• Should have quality management expertise in various Cloud Technologies
• Sound understanding of software development lifecycle processes (Agile methodology).
• Good knowledge of software logistics is a plus.
• Knowledge of the main certification methods (ISO, CMMI, ISTQB, etc.) is a plus.
• Knowledge of test automation tools.
• Strong analytical skills.
• Strong customer focus.
• Good communication skills.
• Flexible and quickly adopting to new tasks/challenges.
• Pragmatic and result oriented.
• Programming experience is a plus.
• AI experience is a plus.
• Fluent French is a plus.

Meet the team

What do you think about being part of an innovative, dynamic, and collaborative development environment, helping world-class enterprises to solve their most complex business challenges, blaze disruptive new trails and bring their company’s vision to life?

At Customer Innovation Services, with a cloud mindset, embedded in architecture and technology, we will build cloud solutions that meet future needs, whether for integration, data models, intelligent technologies, or platform requirements. It is pivotal that we consider all elements essential for building solutions as part of the Intelligent Enterprise landscape.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 139000 – 236200(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com

Requisition ID: 402553 | Work Area: Software-Quality Assurance | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 402553

Posted Date: Aug 20, 2024

Work Area: Software-Quality Assurance

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 – 10%

Location:
Montreal, Quebec, CA, H3B 0B3