Telecare Office Assistant

Position Summary
Northern Health is looking for an experienced, highly efficient, and self-directed permanent part time Tele-Care Office Assistant to support the Primary & Community Care department.

In accordance with Northern Health’s vision of an idealized system of services where people and their families receive primary care services in Primary Care Homes supported by interprofessional teams, the Tele-Care Office Assistant (TOA) functions as a member of the Tele-Care interprofessional team. As an integral member of the team, the Tele-Care Office Assistant works to support providers and the Tele-Care Interprofessional Team in the delivery of safe, efficient, and quality Primary Services through the use of virtual support services. The Tele-Care Office Assistant provides both operational and administrative support at the virtual Tele-Care clinic setting in accordance with Northern Health policies and procedures. The Tele-Care Office Assistant is responsible for workspace management in MOIS. The TOA primarily cleans up the formatting and sends consultations to primary care providers throughout the Northern Health region and occasionally beyond this region; checks and sends lab requisitions to the various testing locations throughout Northern Health after determining what location is closest to the patient; assists with booking population public health/MHO requests; follows up with questions about lab requisitions and test results from patients/providers/testing locations; sends sick notes to patients and assists the patients with retrieving their secured messages; assists as needed with double checking that all calls are finished or moved to the next provider, as needed. The TOA should also check to ensure that consistency is maintained for appointment bookings so that appointments display on the correct date and daybook and are scheduled or re-scheduled as appropriate.

Shift Rotation/Hours of work: Days – 08:00 to 16:30, Rotating

Northern Haida Gwaii Hospital and Health Centre provides medical service to Old Masset, Port Clements and surrounding areas. The hospital and health centre has 4 Acute Care beds, 1 Palliative Care bed, 4 Long-term Care beds and a 4 unit assisted living complex. Some services provided at the hospital:
• Emergency
• Laboratory
• Diagnostic Imaging
• Pharmacy
• Chronic Disease Management
• Physiotherapy
• Speech and Language therapy
• Mental Health and Substance Use service
• Home and Community Care and Home Support services
• Visiting specialists in Pediatrics, Orthopaedics, ENT, Nephrology, Endocrinology, Respirology, Rheumatology, Urology and Ophthalmology
• Video conferencing capabilities with specialists or physicians in other areas Public Health provides many services to the community. Some of these services include:
• Harm reduction services
• TB testing
• Prenatal services with pregnancy registry
• Kindergarten screening and school immunizations
• Birth control, pap tests, STI testing

Masset is situated along the shoreline of Masset Sound on Haida Gwaii, formerly known as the Queen Charlotte Islands, and is the largest village on the island. Major industries are logging, fishing and tourism. Masset provides services for a larger rural area with a population of 1,000 local residents and services a surrounding area of 2,300 including Tow Hill (unincorporated) and Old Masset (IR). incorporated in 1961, the Village of Masset (pop. 1,000) is the oldest of the island’s municipalities. The community has one elementary school and one secondary school. Check out Masset , the place where the ocean meets the shore and the sunsets are breathtaking.

What Northern Health has to offer you!
• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
• Three weeks vacation with one year of continuous service
• Financial Support for Moving Expenses is available for eligible positions
• Employee referral program
• Employer-paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• “Loan Forgiveness Programs” are offered through the Federal and BC Government for eligible professions.

IMPORTANT NOTE:
As part of your application process, you will need to upload the following documentation:
• Registration number (if you are part of a regulated profession)
• Any supporting documents regarding education/qualifications for this position.
Examples may include:
• Program certificates or diplomas
• High school/college/university transcripts etc.
• It is also recommended to provide a cover letter and resume

Are you an International Applicant? Before applying for a job with Northern Health, please follow these steps on our Northern Health careers page

Qualfications
• Grade 12.
• Graduation from an Office Assistant Course from an accredited Community College plus two years recent, related experience in a health care setting.
• Or an equivalent combination of education, training, and experience.
• Clinical background

Skills and Abilities:
• Demonstrated MOIS experience.
• Attention to detail and ability to follow specific processes.
• Awareness of clinical and clinic process.
• Ability to organize and prioritize multiple tasks and work roles.
• Ability to work as an effective member of an integrated administrative team.
• Ability to communicate effectively using both written and verbal communication.
• Ability to type 40 WPM.
• Ability to operate related equipment.
• Ability to follow detailed instruction.
• Ability to use a high degree of tact and diplomacy in working with others.
• Ability to work in a manner that is in compliance with staff and patient safety practices, policies and procedures.
• Demonstrated knowledge of Medical Terminology.
• Demonstrated ability to work effectively with others in a fast-paced virtual health care environment.
• Demonstrated proficiency in computer word processing, spreadsheet applications, and specialized clinical information systems.
• Physical ability to perform the duties of the position.

Who we are
Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation’s communities. We deliver hospital and community-based health care for a population of 300,000.
Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.
There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.