Business Support Analyst, User Readiness, PDHIS

Business Support Analyst, User Readiness, PDHIS

CST Program Management

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Within the context of the Information Management Information Technology Services (IMITS) lower mainland consolidated area that provides services to Vancouver Coastal Health, Providence Health Care, and Provincial Health Services Authority and other lower mainland consolidated services (VPPL), the Business Support Analyst, User Readiness reports to the Team Lead/Manager and works within a multi-site health care environment. The Business Support Analyst is responsible for carrying out straightforward analysis and documentation of business and process requirements for projects and day-to-day operations by conducting data analysis, workflow and gap analysis, process mapping, industry research, technical writing, and utilizing Project Management tools. Supports the coordination of the User Readiness team workflow, maintains staff work schedules and drafts operating procedures and processes for review to support the delivery of Clinical Information System training & access. Collaborating with stakeholders, the Business Support Analyst ensures solutions are aligned with documented initiatives and/or project outcome expectations. The position performs data gathering and analysis using multiple data analysis visualization tools, interprets and summaries results, prepares business requirements and functional specification documents utilizing advanced Microsoft tools, and collaborates with various stakeholders across VPPL to prepare data and reports. Writes ad-hoc queries and develops status reports using data visualization tools. The Business Support Analyst participates in the strategic planning for the design, development, and implementation of new business processes by analysing current systems and processes, and providing suggestions to the team. Investigates and troubleshoots training domain/LearningHub issues, performs application-testing activities, and coordinates communication to stakeholders. Coordinates training sessions set up, arranges room bookings and equipment, and performs related administrative and clerical duties.

What you’ll do

• Gathers detailed information from provider/user departments by methods such as interviews, environmental scanning, document reviews, business process descriptions, needs and gap analysis and workflow analysis. Validates stakeholders’ business requirements and facilitates the analysis and reporting of client information. Prepares detailed business requirements, functional specifications, and implementation plans and schedules. Refers problems and seeks work direction from Senior Business Support Analyst as required.
• Uses formal data gathering techniques to extract data from various systems, and applies appropriate methods to analyze, model, interpret, and summarize results such as performance indicators. Compiles, analyzes, and interprets large data sets from multiple sources using data visualization tools, in order to develop reports to assist with project planning, implementation, monitoring and reporting against outcomes and targets. Translates analyses into relevant, understandable, and powerful visuals. Seeks work direction from Senior Business Support Analyst as required. Presents results to leader and internal and external stakeholder groups, in collaboration with colleagues including clinical & business operations, User Readiness, IMITS and Project staff.
• Supports the coordination of User Readiness activities and day-to-day operations by methods such as maintaining training calendars and schedules, course curriculums in LearningHub, CIS training domain patient data refreshes, and drafting related staff work schedules as directed.
• Creates and updates reference materials on processes and standard operating procedures as directed, and contributes to the development of policies that support the delivery of Clinical Information System (CIS) training and access.
• Provides user troubleshooting and support for routine device, remote and software issues prior to and during education sessions such as registering for sessions, logging into training system and selecting video/audio options by providing step-by-step instructions, asking questions, fielding technical inquiries, and escalating unresolved or more complex issues according to established procedures.
• Drafts and/or contributes to the development of business documentation that identify issues and recommend solutions such as briefing notes, business cases, implementation plans, and analytical reports. Develops and maintains reference documentation such as workflow charts, user instructions, and manuals. Prepares technical/application documents for review and approval, developing back up, recovery and maintenance procedures, and transferring knowledge to others.
• Works with external stakeholders to prepare and interpret data and reports. Provides technical guidance in data gathering and uses analytical techniques and tools to support team projects and strategic initiatives. Engages and consults with external stakeholder groups, including Health Authority representatives, to discuss and define business requirements and processes.
• Designs, develops, and maintains reports and analytical solutions by gathering business requirements, translating requirements into technical specifications and logical data model, developing corresponding database, troubleshooting errors, and deploying solutions. Writes ad-hoc queries and reports to support staff and leaders in data analysis, when required.
• Reviews, analyzes and defines current and future state business processes and contributes to the development of process requirements and specifications by generating ideas and formulating recommendations to the team. Identifies emerging new and changing needs of business and clinical users.
• Sets up meetings and training sessions by methods such as booking physical and virtual rooms, arranging for equipment and its setup, confirming with participants including trainers and trainee’s, and preparing and distributing curriculum, training material, agendas, notices, schedules plus changes and cancelations as applicable.
• Provides recommendations for process improvement and works with colleagues and leaders to evaluate alternative solutions, which most effectively meet needs while maintaining acceptable business standards.
• Attends and participates in team, departmental, and project meetings, as required. Attends training sessions and workshops, as required.
• Creates documentation templates and communicates documentation requirements to other departments or external vendors. Utilizes word processing, spreadsheet and graphics software to produce and update a variety documents including reports, training support material, correspondence and surveys from draft or instruction.
• Answers general inquires and resolves training logistic questions by phone or email. Performs a variety of clerical duties including organizing electronic folders, archiving and uploading new material; assembling physical and digital materials and packages, as well as photocopying, filing and distributing materials.
• Performs other related duties as assigned.

What you bring

Qualifications

• Graduation from a recognized degree or diploma program in Business, Health Administration, Health Informatics or a related discipline field, two (2) years’ recent related experience, or an equivalent combination of education, training and experience.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including 2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time – Until return of incumbent
Wage: $41.14 / Hour
Location: 1885 W Broadway, Vancouver, BC V6J 1Y5
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday) (On-call may be required)
Requisition # 175691E

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of November 25, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.