Assistant, Records and Benefits

Job Summary:

Reporting to the Team Lead Employee Records and Benefits, the Records and Benefits Assistant (“Assistant”) is responsible for providing confidential administrative support to the Records and Benefits Team by supporting the Customer Service Centre, sorting mail/faxes, keying benefit and personal data changes, and maintaining personnel files/scanning. The Assistant prepares verification of employment letters, processes address changes and provides timely and knowledgeable customer service.

Duties/Accountabilities:

• Assists the Records and Benefits Team by maintaining/scanning files (active and terminated), and processing file requests from Lawyers, Human Resources and Labour Relations.
• Supports the Customer Service Centre by responding to employee inquiries related to job data, benefit and leave entitlements in a timely manner. Logs, triages, or escalates inquiries as required.
• Prepares new hire/transfer packages, mails out transfer and termination letters, processes name/address changes, keys benefit coverage in the HRIS system and liaises with benefit carriers and government agencies as required. Enters Service Quality Surveys results as required.
• Provides administrative support by preparing verification of employment letters, sorting mail/faxes, managing the procurement and stocking of supplies, and handling equipment and technology requests. Submits purchase orders and tracks expenses/invoices for the Team
• Administers scheduling/timekeeping approvals for the Team Leads/Manager.

Qualifications:

Completion of a recognized administrative or Human Resource diploma and one year of experience in an administrative or Human Resource position, or an equivalent combination of education, training and experience. Skilled in the use of computer applications including word processing, spreadsheet, graphics and database programs (MS Word, Excel, Access, and Visio) is required.
Effectively utilizes both verbal and written communication skills when obtaining and providing information and communicating electronically, verbally and in written format.