Social Worker, Complex Care Coordinator

Social Worker, Complex Care Coordinator

BC Children’s Hospital and BC Women’s Hospital & Health Centre

Vancouver, BC

What you’ll do

• Conduct comprehensive individual and family psychosocial assessments. Assess psychosocial issues in highly complex and acute cases that are beyond the identified initial reason for referral. Provide family and social assessments as needed to assist in decision-making around treatment and care options.
• Manage caseload of inpatient and outpatients, organizing priorities accordingly.
• Screen and makes referrals related to mental health, developmental and educational concerns and recommends consultation with psychology and psychiatry, as appropriate. Liaise with mental health within C&W and community mental health professionals.
• Provide advanced therapeutic psychosocial intervention through individual counselling to children and adolescents. Provide family counselling around adjustment to diagnosis and treatment, grief and loss issues, resources, crisis intervention, conflict resolution and transition to other hospitals or adult care. Assist patient and family with coping strategies to decrease stress in decision-making around treatment, during treatment and transition back to community.
• Provide ongoing crisis counselling and emotional support for patients and families in dealing with frequent hospital visits, unexpected hospitalization, residual effects of treatment such as absences from school due to ongoing medical interventions, and assists with the child’s integration into daycare, school, social and recreational activities.
• Advocate for the patient, family or caregiver for resources within the hospital and the community, which includes co-coordinating and planning complex resources across Canada and the USA.
• Provide leadership, guidance, education and consultation to the team and community regarding child welfare concerns and mental health issues. This includes keeping up to date on changes in child welfare legislation, Freedom of Information, Protection and Privacy, Infants Consent Act, treatment refusal, and educating the interprofessional Ambulatory Care teams on related issues including the C&W Guidelines for children and youth at risk for abuse and neglect.

What you bring

Qualifications

• Completion of a Master’s degree in Social Work.
• Post-graduate certificate(s) in training model(s) of therapeutic intervention such as advanced family therapy training, individual or play therapy, grief and loss counselling, and advanced mental health interventions.
• Four years of recent, related experience as a social worker providing clinical expertise, as well as comprehensive individual/family/group therapy and teaching related to patients and families facing and living with multiple and complex medical conditions.
• Post-graduate experience or education in clinical research, adult education, and teaching provincially, nationally, and internationally.
• Current full registration with the British Columbia College of Social Workers.

Skills & Knowledge

• Comprehensive knowledge of social work theory and practice.
• Comprehensive knowledge of issues related to complex care and the psychosocial impact for children, youth and families.
• Demonstrated ability to conduct and document a comprehensive psychosocial assessment.
• Demonstrated ability to provide individual, family and group counselling, within the context of a health care setting.
• Knowledge of key issues relating to transition of youth to adult care.
• Demonstrated program development skills to identify gaps/needs and plan programs/develop services for patients and their families.
• Ability to conduct group facilitation.

• Commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents – including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study – and how they intersect across the health care system.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including 2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time (Until December 12, 2025)
Wage: $42.27 – $52.81 per hour
Location: 4500 Oak St, Vancouver, BC V6H 3N1
Hours of Work: Monday – Friday; 0830-1630
Requisition # 172613E

What we do

BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.

BC Women’s Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education.

BCCH & BCW part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA, BCCH, and BCW are committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of September 26, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.