Communications Specialist

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Communications Specialist leads and co-ordinates all aspects of internal and external corporate communications; creating brand and corporate messaging, website, and newsletter content. The Communications Specialist identifies and tracks metrics as they relate to the project deliverables, and provides consultation, guidance and support to designated project staff, contractors, and clients.

What you’ll do

• Execute project plans and ensure the successful and coordinated completion of corporate communication strategy roadmap; facilitate discussion with clients as needed and ensure readiness for corporate communications.
• Collaborate with internal and external clients to understand project requirements, gather feedback to refine communication strategies, and ensure alignment with clear and consistent brand messaging and project goals.
• Oversee the creation, review, and optimization of communication materials regarding articles, social media posts, and website content.
• Translate functional terminology and communication requirements from business partners and clients to technical strategies and technical team members.
• Ensure content functionality meets user friendliness goals and expectations.
• Track project progress according to project plan and identified metrics. Monitor and report on the status of tasks and major barriers encountered. Make decisions and recommendations regarding project scope and related changes required to facilitate a successful outcome.
• Implement or contribute to the implementation of effective processes to assess project risks, identify risk mitigation strategies and monitor risk throughout the project lifecycle.
• Develop and monitor project budgets within the context of operational demands and environmental and resource constraints and use best practice methods to thoroughly monitor and adhere to allocated budgets.
• Build and maintain strong working relationships with technical and professional staff, as well as internal stakeholders in cross-functioning environments.
• Participates as a member of various project and team meetings to provide and collect information regarding communication strategy, creation, and publishing.

What you bring

Qualifications

A level of education, training, and experience equivalent to a Master’s Degree in Health Services Administration, Business Administration or relevant Communications discipline with a minimum of seven (7) year’s recent, related experience in project management and facilitating and managing web strategy consultation processes with a wide range of stakeholder groups. Project Management Professional designation considered an asset.

• Experience with website governance, information architecture, user experience design, content strategy, and analytics is key to the success of this role.

• Recent training or education in Indigenous-specific racism and/or diversity, equity and inclusion and application to a digital experience is important.

• Experience facilitating in-person interviews and user experience workshops is also an asset.

• Excellent communication skills to function within a complex interdisciplinary environment including ability to communicate with the physician community.

• Tech savvy and experienced with content management systems (e.g. Drupal), Microsoft Office and project management applications.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including 2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Casual full-time hours (37.5 hours per week)

Wage: $39.00 – $51.00/hour – as a casual employee, total earnings include an additional 13% in lieu of benefits and paid vacation. The rate for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan

Location: Vancouver, V6H 1G9

Hours of Work: Monday – Friday (37.5 hours per week)

Requisition # TOD11052024

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

This position is part of PHSA Talent on Demand (ToD) which is our unique in-house recruitment program. ToD connects qualified individuals with diverse job opportunities across PHSA and the other health authorities, creating a gateway for those who wish to achieve their career goals within healthcare. Successful candidates will gain significant health care experience and can transition into long-term, permanent roles within PHSA. For more information, visit https://jobs.phsa.ca/talent-on-demand or contact talentondemandcareers@phsa.ca .