Quality Improvement Coordinator, Physician Practice Enhancement Program (PPEP)

Full-time, permanent

Position summary

Reporting to the program development and evaluation lead, the quality improvement coordinator is responsible for providing leadership and support for the quality improvement projects and activities of PPEP. This position requires the necessary understanding of quality principles, integration and support of evidence-based systems and methods in order to standardize and improve processes.

Duties and responsibilities

Duties include but are not limited to the following:

• administration and coordination of self-directed assessments
  • coordinate activities pertaining to self-directed assessments to ensure all are completed in a timely and prescribed manner, identify requirements and non-compliance to be addressed
  • establish and maintain effective relationships and ongoing communication with program staff, internal departments and external partners
  • prepare materials for presentations, workshops, training sessions, and program reporting
  • record accurate data entry of assessment actions in relevant databases
  • ensure relevant actions are accurately captured and tracked for timely completion and reporting develop and coordinate the maintenance of website material, SharePoint sites and shared drives to ensure information is current and easily accessible by appropriate stakeholders
  • develop processes, procedures and reports
  • respond to inquiries in a professional and timely manner
  • promote teamwork and share appropriate information with staff in a timely manner
• quality improvement projects
  • coordinate and liaise with staff for the collection, measurement and reporting of key performance indicators and process indicators
  • support assigned project leads in quality improvement projects and initiatives
  • respond to requests for information within the department or by site leadership; provide data, findings or study documents related to the assessment, investigation and resolution of quality improvement issues
  • comprehensive awareness of areas and systems which include access to data and analytics to formulate recommendations for improvements and innovations
  • collate, prepare, and present relevant data, identify trends and key opportunities for improvement
  • update and implement new or changed processes, structures and quality improvement systems to ensure the team are operating under a consistent set of guidelines
  • complete environmental scans of current practices in similar organizations, complete literature reviews and determine if there are any leading practices or evidence-based guidelines relevant to physician assessment
  • supports quality improvements initiatives and knowledge by networking, fostering, and sustaining relationships with internal and external stakeholders to collaborate and contribute to the knowledge base of physician assessment and practice enhancements
  • participate in the full spectrum of program evaluation activities
  • find operational efficiencies, identify areas of concern to focus on, present potential solutions and contribute to information dissemination
  • develop, organize and maintain metadata for program databases
  • conduct research projects assigned by the program lead relating to physician assessment and quality improvement
• administrative support
  • collate and file program related forms and documents
  • update documents and reports with approved content, ensure consistency of language and style; assist with the development of processes, procedures, forms and other documents
  • schedule and coordinate various meetings including confirmation of guest attendance, distribution of materials and preparation of meeting space and technology as required
  • provide other administrative support to the program as required
• acts as the point person for staff on IT support software (CEDAR, iMIS, DocuStation), to meet program deliverables and expectations

Skills and qualifications

Required skills and qualifications include:

• undergraduate degree in adult education, health care or related field, and three years’ related experience in a healthcare setting, including knowledge/courses in quality improvement principles and methodologies preferred, or an equivalent combination of education, training and experience is acceptable
• one year of data analysis, research and evaluation preferred
• strong technical and computer skills, proficient in Microsoft Office, particularly Excel and competent in Adobe
• experience with SPSS is an asset
• able to learn and manage internal software solutions
• able to prepare accurate data and reports efficiently
• experience with project management and quality improvement methods
• ability to work independently and be proactive in finding solutions
• excellent oral and written communication skills
• excellent administrative and organizational skills, proven ability to manage multiple streams of work and work effectively to scheduled deadlines
• strong interpersonal skills, proactively engages program team members as appropriate
• ability to exercise good judgment in recognizing scope of authority and protecting confidential information
• analytical and detail-oriented

The compensation range for this position is $57,934 to $86,901 per year.?The compensation range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

In addition to the base salary, the College provides pension contributions to the public service pension plan, a parking/transit subsidy, a wellness allowance, and a flexible health and dental plan as part of the total compensation package.

CPSBC offers other great benefits such as flexible working arrangements (compressed work week, hybrid work-from-home/in-office model), competitive annual vacation and personal days off, support for professional development, and access to a fitness centre and pool, all of which make the College an excellent and rewarding working environment.