Lush is known worldwide for our unique bath and beauty products. We pride ourselves on amazing skin and hair care, personalized customer service, environmental activism and a vibrant store atmosphere. Charitable giving is at the heart of our business, and we believe it’s our responsibility to advocate for the environment, animals and people in need. We’re passionate about giving back to organizations locally and around the world through programs such as Charity Pot.
We are looking for a quality focused individual to join our North American Construction Team as a Retail Repair and Maintenance Coordinator. As a growing business, Lush needs people that can adapt and evolve to the needs of our business, analyse and respond to your stakeholder needs. Our Lush staff live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey. #mylushlife
Reporting to Construction Manager, your core RESPONSIBILITIES will include:
Support all shops across North America with repair and maintenance needs
Responsible for overall quality and level of service provided to shops
Coordinate, manage, and communicate with service partners to effectively resolve
various maintenance issues and unforeseen problems that arise onsite
Develop and maintain positive relationships with vendors, store staff and colleagues
Establish best practices for shop maintenance procedures and onsite contractors and
hold service partners accountable
Oversee and engage preventative maintenance programs (HVAC, Pest Control,
Janitorial etc.)
Liaise with Lush Design/Design Support on feasibility of shop requests and facilitate the
implementation as required, including:
Coordinate furniture builds/shop needs with Lush Woodshop as required
Procuring & shipping materials to site
Advise shops and service partners on progress and timing
Schedule service with maintenance partners
Receive, review and process work proposals and quotes
After hours monitoring of emergency services and dispatch as required
Provide support to the North American Construction team as required
Sourcing and acquisition and maintenance of stock of plumbing fixtures and other
materials as required for new store builds and R&M purposes
Collect required documentation and support in decision making for insurance claims and
aid the insurance claims process
Assist in cross-departmental projects and tasks
Review and approve maintenance invoices
Maintain and employ the R&M software program (NEST Facilitate)
Identify opportunities for process and system improvements across the business
You bring the following QUALIFICATIONS:
Required:
1-2 years of related experience in Repair & Maintenance
Outstanding problem solving and conflict resolution skillset
Ability to multi-task and effectively manage multiple projects at a time
Strong planning & organization skills
Ability to develop relationships and leverage business partners to complete tasks and achieve desired outcomes
Proven software competency in MS Suite, Excel, Word, PowerPoint, Google Suite
Ability to multitask and deal with competing priorities
Strong analytical and problem solving skills
Exceptional written and verbal communication skills
Excellent time management skills with strong sense of urgency to ensure work initiatives are completed in a timely manner
Proactive approach and initiative
Self-motivated and results oriented with a focus on delivering high quality work
Ability to travel domestically and internationally (must hold a valid passport). Occasional travel may be required within the US and Canada.
Preferred:
Bachelor’s Degree/Diploma in Construction or Project Management course
Experience with Tango Project Management software
Experience working with an R&M software program (NEST Facilitate)
Project Coordination/Management experience within a retail Construction environment
Application Deadline: Friday, Sept 9th, 2022, 5pm PST
Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.
We thank all interested applicants; however, only qualified candidates will be contacted.
