Bookstore Clerk

Position Details

Position Information

Position Title Bookstore Clerk Posting Number 02398SA Location New Westminster/Coquitlam Campus Grade or Pay Level S – Pay Level 10 Salary Range $28.02 per hour (with wage increments to a max of $31.14 per hour). Salary and wage increments are in accordance to the Collective Agreement. Position Type Support Staff – Temporary Posting Type Internal/External Regular/Temporary Temporary Employment Type Full-Time Posting Category Staff Start Date 11/18/2024 End Date 01/17/2025 Day of the Week Mondays to Fridays Shift See work arrangements. Work Arrangements
This temporary full-time (35 hours per week) position is available starting November 18, 2024 to
January 17, 2024. Regular hours of work are Monday to Friday, 9:00 am to 4:30 pm. Shift days and times may extend or change depending on the Department’s operating needs. Occasional evening and/or weekend work may be needed, evening shifts (12:00 pm – 7:30 pm) during peak periods or based on operations. The position is hiring at both the New Westminster and Coquitlam campuses . (One Clerk per campus).
What Douglas Offers
We offer the opportunity to do what you do best in an inclusive, collaborative and collegial environment. At Douglas, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth, and development, as well as a safe and respectful workplace.

•Transit-accessible campuses
•Hybrid work arrangements for eligible positions
•Competitive salaries
•Excellent Health and Dental Benefits for eligible positions
•Defined-Benefit Pension Plan for eligible positions
•Professional Development funding
•Access to our Fitness Centres and Classes

For more benefits information, click here !
The Role
The Bookstore Clerk receives and processes all sales transactions with the use of a point of sale system, and maintains computer records of all transactions. The Bookstore Clerk merchandises and protects inventory and maintains a standard of excellence in customer service in the College Bookstore, while providing exceptional client-centered service on a consistent basis to all stakeholder groups.

Responsibilities

Receives and processes all sales, refunds, in-house charges and sponsorship’s.
a. balances daily sales, compiles daily reports for Finance Department and prepares bank deposits;
b. decides on composition of and maintains cash floats; performs regular safe counts and prepares bank order documentation to ensure safe is adequately stocked with coin and cash denominations.
c. fills purchase orders, monitors bookstore e-mails for customer inquiries and sponsored student orders;
d. processes web orders and assists in the shipping of web orders and coordination of in store pickups
e. determines whether merchandise can be accepted for return and issues refunds or gives exchanges;
f. opens and closes Bookstore and balances sales for the day to receipts and produces an end of day summary report;
g. trains Bookstore auxiliary clerks and cashiers; oversees operations at the front of the store during peak periods
2. Maintains a variety of computer databases.
a. verifies student /employee record information in College database and in conjunction with the Finance Department, maintains records of internal charge account codes and parking pass activity;
b. performs a variety of word processing duties
3. Merchandises and protects inventory.
a. assists customers in locating and selecting items;
b. labels, stocks, organizes and merchandises inventory;
c. monitors inventory levels and advises buyers of low levels;
d. maintains a general awareness of surroundings for security purposes;
e. conducts periodic physical inventory and annual inventory using a computerized
inventory/sales system;
f. assists with the inventory control for all retail inventory; maintains computer records, monitors prices, updates shelf tags and customer information;
g. generates the transfer of books and general merchandise to and from NW and DL Bookstores including the processing of required documents.
4. Performs other related duties as required.
a. assists with the selections, orderings, receiving, merchandising, and returning of general books for sale with the Bookstore computer system;
b. assists with receiving of general merchandise and trade books in the inventory control system
c. sorts and distributes bookstore mail and email
d. supports cashiers up front
To Be Successful in this Role You Will Need
Minimum of two years retail experience or one years of experience in a post-secondary institutional Bookstore retail environment or equivalent combination of experience in a related field.

Excellent working knowledge of the English language (written and verbal).

Excellent interpersonal skills with proven experience in dealing with diverse populations as well as demonstrated conflict resolutions skills. Demonstrated ability to communicate courteously, assertively and effectively in person, in writing, and over the telephone with students, faculty, administrators, staff, and the public with a strong emphasis on customer service. Proficiency on Customer Service Concepts.

Demonstrated Data Entry at a Beginners Level. Demonstrated ability to keyboard 40 w.p.m. accurately with experience and knowledge of PC software including MS Office, Excel, Word and Access and operate multiple category point of sale registers.

Demonstrated working knowledge of computerized inventory control systems, purchasing principles and methods, supply management and end of day cash balancing and deposits.

Familiarity with best practices in Web content and updates as well as internet applications.

Demonstrated working knowledge of accounting practices and procedures.

Demonstrated ability to work standing up for extended periods of time together with an ability to handle weighty materials.

Proven ability to work independently with a minimum of direct supervision including establishing priorities, achieving deadlines and functioning well under pressure.

Link to Full Position Profile Equity Statement
Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.
Needs a Criminal Records Check No

Posting Detail Information

Open Date 10/21/2024 Close Date 10/28/2024 Open Until Filled No Special Instructions to Applicant
Interested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca . Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by October 28, 2024. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume.
Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/13126