BAND 4 – Director of Operations

Posting Title
BAND 4 – Director of Operations

Position Classification
Band 4

Union
N/A

Work Options
Hybrid

Location
Multiple Locations, BC CA (Primary)
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA

Salary Range
$105,900.12 – $140,800.04 annually

Close Date
11/4/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Children & Family Development

Ministry Branch / Division
Centralized Services Hub/Provincial Centralized Services Centre Branch, Service Delivery Division

Job Summary

The Team
The Centralized Services Hub is a collaborative, high-impact team that provides critical support across multiple service areas. With approximately 55 staff members, this established team includes experts in caregiver and employee screening, administrative support, and youth services. By handling essential transactional tasks, the team ensures that frontline workers and partners have more time for meaningful interactions with children, youth, families, and caregivers. Their work is deeply rooted in lived experience, as many team members have worked directly in SDA offices, giving them a firsthand understanding of the challenges and opportunities in the field. Inclusivity and collaboration are at the heart of everything they do, fostering partnerships with cross-ministry teams, community organizations, and Indigenous Child and Family Service Agencies .

The Role
In this role, you will lead, develop, and coordinate the delivery of essential services provided by the Centralized Services Hub (CSH). Your work will have a direct impact on supporting SDA offices across the province, helping ensure the safety and well-being of children and youth in care. This is an exciting opportunity for candidates passionate about making a difference, as you’ll play a key part in improving experiences for young people while gaining valuable experience with innovative virtual services and technology-driven solutions.

Qualifications:
Education and Experience Requirements

• Bachelor’s Degree or higher in Business or Public Administration, Social Work, Child and Youth Care or Social Sciences.
• Currently hold, previously held and/or are immediately eligible to obtain delegation under the CFCSA.
• Five (5) years of experience leading a social service-based program/operation, including the determination of goals, objectives, and performance measures.
• Four (4) years of experience in one or more of the following fields: child protection, mental health, family services, aboriginal services, child care, child welfare administration and/or youth justice, adoption, children with special needs, early childhood development.
• Four (4) years of experience in a supervisory/management position, including supervising a team of five or more.
• Three (3) years of experience in managing relationships with contracted agencies and partners.
• Two (2) years of experience in managing projects and delivering results.
• Two (2) years of experience leading and resolving complex client issues.
• Two (2) years of experience in the application of general finance and administration policies and processes, financial reporting, financial systems and controls, and contract management.
• Two (2) years of experience in general contract management policies and processes.

Preference may be given to those with:

• At least six (6) months of experience acting as a Director.

For questions regarding this position, please contact cheri.bird@gov.bc.ca .

About this Position:
Flexible work options are available; this position may be able to work up to 4 days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
This position can be based out of any of the location(s) listed above.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES – You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Leadership and Management, Social Services

Additional Information