Service Specialist, Global Trade Operations

Application Deadline:

10/18/2024

Address:
250 Yonge Street

Job Family Group:

Customer Shared Services

Provides support and delivers operational processes to ensure timely and accurate processing of Supply Chain Finance programs. Handles new program implementation, set up program rules, process or release transactions ensuring compliance with all internal processes, regulatory topics and reporting requirements related to the products and processes.

Key responsibilities

• Reviews new program documentation, always maintains program documentation up to date, monitor work queues and emails to ensure timely delivery of service.
• Ensures program rules and approved credit limits are followed up and updated in Trade360 system.
• Organizes daily tasks with the team members and ensures the days work is well planned and is on track to complete.
• Executes work to deliver timely, accurate, and efficient service.
• Provides advice and guidance to assigned business/group on implementation of solutions, new programs and program structures.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Communicates with internal business partners and external customers to respond to standard and non-standard inquiries.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Participates and contributes to initiatives on new processes or process enhancements or system enhancements.
• Participates in UAT (User Acceptance Testing) or process implementation as needed.
• Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager.
• Functions as a problem-solving resource for more junior staff.
• Provides input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/services or processes as required.
• Processes transactions, audit/reconciliation activities and/or actions internal business partner and/or external customer inquiries/requests as defined by documented policies, processes and procedures.
• Ensures all Service Level Agreements(SLAs) are consistently met, and that customer service is maintained at a high level.
• Checks and reconciles information and documentation to ensure accuracy and completeness and to manage risks associated with transactions. Includes (but is not limited to) reviewing transactions to ensure full compliance with regulations and Bank requirements and maintaining confidentiality of both customer and Bank information.
• Analyzes data and information to provide insights and recommendations.
• Identifies and analyzes issues and problems, and resolves discrepancies in a timely manner. Deals with clients, LOBs, and other business partners directly to resolve issues and/or escalates as required.
• Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
• Develops and maintains effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations.
• Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
• Understands the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
• Supports the development of tools and delivery of training focused on delivering business results.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically, between 3 – 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge and experience using relevant systems and technology – In-depth.
• Knowledge of Supply Chain Finance processes and varying program structures including insured and participated programs – In-depth.
• Knowledge of General Ledgers, Reconciliations, Swift operations, Wire transfer processes – In depth
• Knowledge and understanding of the business unit’s key products and services including Letters of Credit, processes and controls – Good.
• Knowledge of the risk and regulatory requirements of the business – Good.
• Customer service and relationship management skills – In-depth.
• PC skills (MS Word, Excel, PowerPoint) – In-depth.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills – In-depth.
• Collaboration & team skills – In-depth.
• Analytical and problem-solving skills – In-depth.
• Influence skills – In-depth.

Salary :

$44,500.00 – $82,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.