Scrum Master – GOAPRDJP00000378

Scrum Master
Job Posting ID: PRDJP00000378
Employment type: Contract
Contract duration: 2024-09-03 to 2026-03-31

Description:
Project Name:
OPGT Public Trustee Information System Replacement

Scope:
The Office of the Public Guardian and Trustee is committed to the provision of high-quality services to Albertans. Activities performed enable the Office of the Public Guardian and Trustee to provide services, tools and supports for personal and financial matters to vulnerable Albertans and their families. Information regarding the Office of the Public Guardian and Trustee can be found by visiting https://www.alberta.ca/office-public-guardian-trustee.aspx
With its volume of clients and complexity of cases, OPGT’s administration of financial services requires detailed financial and accounting processes. This is accomplished using the current Public Trustee Information System (PTIS). This project focuses on replacing PTIS with a new system being built on Microsoft Dynamics using both CRM and Financial and Operations components.

The project will deliver a modern platform that aligns system design with the Business Process Reengineering (BPR) process architecture to allow for easy integration of new features in future releases, improve business services to meet public trustee client/user needs and create efficiencies for OPGT. The system will provide flexibility to meet future changes to legislation and policy.

Duties:
As a Scrum Master, you will lead project teams in adopting agile methodologies and scrum practices to consistently deliver sprint deliverables and value while fostering self-organization. This role is crucial in ensuring that agile practices are effectively implemented, leading to successful project outcomes and continuous team improvement.

Key Responsibilities:

• Agile adoption and coaching: Guide and coach teams on agile principles and methodologies, ensuring effective story writing/mapping, estimation, workflow, and firm sprint commitments. Support the team in achieving self-organization and accountability.
• Sprint facilitation: Promote and ensure successful achievement of sprint goals by facilitating communication between the product owner and the team. Help the team understand the need for clear and concise product backlog items.
• Scrum ceremonies: Lead and facilitate scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and ad hoc sessions.
• Support Product Owner: Assist with backlog management, release planning, road-mapping, and defining effective sprint goals.
• Communication management: Ensure transparent communication, information dissemination. Facilitate conflict resolution, problem solving, and the development of new solutions and approaches to ongoing challenges. Foster an environment where team members feel comfortable raising concerns.
• Remove impediments: Identify and remove any blockers that may impede the team’s progress. Proactively address issues to ensure smooth sprint execution.
• Stakeholder engagement: Facilitate communication and collaboration between internal and external stakeholders. Remove barriers between stakeholders and scrum teams to streamline work intake and prioritization processes. Arrange and prepare for other meetings as required.
• Risk navigation: Navigate the team through uncertainty, risks, and complexities while communicating these risks to stakeholders.
• Performance monitoring and reporting: Track and report on key metrics such as sprint velocity, burn-down charts, and cycle time. Analyze performance data to identify areas for improvement. Encourage the use of agile metrics to drive decision-making and continuous improvement.
• Team development and continuous improvement: Establish communities of practice, promote a culture of continuous learning and improvement within the team. Support team members in developing their skills and understanding of agile practices. Assist team in reflecting and improving their roles and productivity. Facilitate workshops and training sessions as needed.
• Agile practices advocacy: Advocate for agile values and principles; focus, commitment, respect, openness, and courage within the organization. Promote best practices and ensure adherence to the scrum framework. Encourage experimentation and adaptation of processes to fit the team’s needs.
• Work within the standards defined by the project team and in the absence of standards, work with the project team to define new standards. Utilize project selected software and tools (eg. Azure DevOps, Microsoft Office).
• Other responsibilities as required or requested.

Equipment requirements:
Resources should be prepared to provide their own computer and related equipment. The computer’s operating system must be a modern version of Windows or MacOS that is compatible with Azure Virtual Desktop (AVD) and related software for remote access. Windows is preferred due to better compatibility. AVD/remote-related software will be installed on the resource’s computer.

In the event that the Contractor’s resources are directed to work remotely, the Contractor shall be responsible for providing all of its equipment, including computers, software, printers, supplies, desks and chairs. However, the Province shall ensure that the Contractor’s resources have the necessary access and credentials to the client’s system.

Notes on Location:
Resources in Edmonton will work hybrid to join the team in-person. Resource outside of Edmonton may work remotely, though must be available for onsite meetings when required.

Onsite meetings include but are not limited to strategic, architectural, and technical discussions, meeting with team members, senior managers, directors, executive directors and business clients. Frequency of meeting could be up to 3-4 times per year.

Incumbency:
This is a net new role.

• RESOURCE REFERENCES
o Three references, for whom similar work has been performed, must be provided. The most recent reference should be listed first. Reference checks may or may not be completed to assist with scoring of the proposed resource.