Help Desk, Level 2

Help Desk Specialist Level 2 (#62063)

About the Job:

Mindwire Systems is seeking a Desktop Hardware Support Consultant to work in a fast-paced environment for one of our valued Federal Government Clients.
Client Location: 235 Queen Street. Ottawa, ON (ON-SITE).

Responsibilities but not limited to:

• Prepare and install user laptop or tablet office use or for users with teleworking agreements or during “work at home conditions” in accordance with departmental standards;
• Provide technical expertise, advice and troubleshooting assistance to IT Service Desk and Desktop Support resources regarding resolution of software and hardware issues associated with laptop/desktop computers, mobile devices/phones, and peripherals/printers
• Install, maintain and troubleshoot computer components to resolve issues with network cables, RAM, video cards, etc.
• Input data into the departmental incident and problem tracking systems on the evolution of assigned incidents;
• Provide technical expertise/advice on network problem analysis including monitoring network management systems;
• Provide technical expertise/advice on IT incidents or problems that have been escalated requiring in-depth analysis to propose solution.
Requirements and Qualifications:
• Ability to express themselves in both official languages. (English-French)
• Must have Security Clearance/ Secert Clearance
• 5 years of experience.
How to Apply:

Online:
To apply for this and other suitable exciting opportunities with Mindwire Systems Ltd., you can apply online through the button on the top right.

E-mail:
Please email Rasha at rasha.abuhadra@mindwire.ca with an attached copy of your RESUME.
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.