FO 21R – Retail Operations Process Analyst

Posting Title
FO 21R – Retail Operations Process Analyst

Position Classification
Financial Officer R21

Union
GEU

Work Options

Location
Burnaby, BC V3J 1N3 CA (Primary)

Salary Range
$69,760.70 to $79,322.69 per annum

Close Date
10/11/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Public Safety & Sol General

Ministry Branch / Division
BC Liquor Distribution Branch

Job Summary

About the BCLDB:

The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis, and operates the retails brands BCLIQUOR and BC Cannabis Stores.

The LDB is committed to government’s goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page.

Retail Operations, encompassing the three retail business units of Merchandising, Marketing and Store Operations, is responsible for the daily operations of the 198 BC Liquor Stores. The Retail division develops and executes key strategies to drive business, creates systems and processes, and establishes daily retail procedures to maximize operational excellence, while upholding BCLDB’s core values of service, relationships and results. Working in this vibrant, creative and supportive team environment will see your knowledge, skills and innovativeness thrive to unparalleled levels.

About this role:

The Retail Operations Process Analyst conducts business operations projects for the Retail Operations department, smaller initiatives, process improvements and operational break-fix work to enhance the alignment between the business requirements and operational processes/systems. The Retail Operations Process Analyst collaborates with clients, colleagues and IT professionals to design, fine tune, implement, and trouble-shoot projects, initiatives, and process improvement implementations.

A criminal record check is required.

For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.

An eligibility list for permanent or temporary future opportunities may be established.

Position requirements:

Education and Experience:

A degree or diploma in business administration, data analytics, operations or related discipline and a minimum of one (1) year of recent, related experience.

OR

A secondary (high) school diploma or equivalent certificate and a minimum of three (3) years of recent, related experience.

Recent related experience must have occurred within the last 5 years and must include:

• Experience working with various operational systems (eg., enterprise resource planning (ERP), customer relationship management (CRM), enterprise content management (ECM), point of sales (POS) or related) with a thorough understanding on process/data flows between systems.
• Experience conducting projects/initiatives to improve operational processes (preferably for retail operation operational management).
• Experience working closely with stakeholders to determine operational needs and creating documentation to support the design and implementation of new operational processes.

Preference may be given to candidates with any of the following:

• Experience leading retail projects.
• Experience working with Visio or flow-charting software.
• Experience in a large, distributed retail business.

A large retail environment is defined as a work environment that has one or more of the following: over 500 employees in the whole organization, over $30 million in revenue, over 25 brick and mortar locations. Candidates must include this information in their application as it will be used to assess each candidate’s qualifications.

Application instructions:

To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the position requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description. Applicants must meet the requirements as described below to be considered:

• A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
• Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

For specific position-related enquiries, please contact Evelyn Chen, HR Advisor at evelyn.y.chen@bcldb.com .

Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca before the stated closing time, and they will respond as soon as possible to assist you.

Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

This position is eligible for flexible work arrangements, such as a hybrid work combination of in-office and work-from-home, following the guidelines established for flexible workplaces .

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, great learning opportunities and a chance to engage in rewarding work with exciting career development options. For more information, visit What the BC Public Service Offers .

Job Category
Finance