Computer Install Technician

Computer Install Technician
Location: Kelowna, BC
Opportunity at Microserve

Position Overview:

The Computer Install Technician is responsible for deploying and retiring IT hardware in our branch or client locations. This may involve physical installation, transfer of settings or data, configuration and software installation, or training and support for PCs, laptops, carts, printers and peripherals.. As part of your primary responsibilities, you will also serve as a Delivery Driver, ensuring timely deliveries and excellent customer service to our clients. This involves skid deliveries, hand bombing, and updating delivery ticket statuses in our systems.

This position may require some travel in the Okanagan region and will require presence on client sites such as healthcare, government, and post-secondary institutions. It will also require some travel and presence on client sites such as healthcare, government, and post-secondary institutions.

Responsibilities:

• Software and network configuration and troubleshooting
• Software installation
• Printer/peripheral installation
• Diagnose, repair, and upgrade PC software and equipment
• Image workstation for new deployments
• Respond to customer inquiries
• Record-keeping and asset management
• Support other departments as necessary, depending on workload
• Work proactively to ensure that services delivery is aligned to the client needs
• Delivering computer and/or printer orientation
• Provide timely deliveries and customer service to our clients
• Updating delivery tickets status in our systems
• Verify that all deliveries are correct prior to accepting any shipments
• Organize and load product for delivery on assigned route
• Obtain product receipt paperwork as applicable
• Accept returns from customer and return to warehouse
• Place product in return area with appropriate documentation

Skills and Qualifications:

• Minimum: High School Diploma / GED (experience with computers, electronics, mechanics, etc. is desired)
• Ability to establish and maintain positive customer service
• Preferred: College Diploma / Associate Degree (technical field) or equivalent certification
• 1 year of experience in an enterprise/business IT environment
• Knowledge of desktop hardware, preferably from an enterprise or business environment
• Knowledge of software installation and troubleshooting in a Windows environment
• Experience in PC assembly or repair
• CompTIA A Certification (or similar) is considered an asset
• Vendor-specific hardware certification is desired
• Presentation and training skills is an asset

Position Requirements:

• Must be able to lift 60 lbs.
• Must be able to pass a criminal record check (CPIC)
• Must have driver’s license and access to own vehicle
• Must be able to drive a 5 Tonne Cube, 1 Tone Cube & Cargo Vans
• Forklift certified is considered an asset

Corporate Responsibility:

Employee will understand, meet, and live our core values
Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven

Compensation and Benefits:

In accordance with the BC Pay Transparency Act the range for this role for BC residents is between $18 to $21 per hour

• Paid vacations
• Additional 5 personal days
• Paid sick days
• Extended Medical and Dental plan from day one

At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.

About Us:

Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 550 team members, and we’re one of the largest technology solutions providers in Canada. Our 30 years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.