Specialist, Technical Writing

Application Deadline:

09/15/2024

Address:
VIRTUAL59 – HomeRes – ON – BMO

Job Family Group:

Corporate Affairs

Works collaboratively with business/groups on complex communications requirements. Writes, publishes, and maintains corporate policies, standards, operating procedures, and/or manuals. Ensures solutions are written in a clear, concise and consistent manner to provide information that increases knowledge of BMO products, services, processes and policies, and enables business/groups to provide great customer service ensuring legal and legislative requirements are met.

• Determines and documents content requirements; educates business partners on content requirements to ensure communications requests are received in a content ready format.
• Understands content, assesses impacts, and engages stakeholders as required to ensure accuracy, consistency, and effectiveness of communication solutions.
• Collects required information for review and analysis.
• Analyzes content and assess impacts on existing policies and other communications initiatives. Information may be considered confidential and require appropriate handling.
• Develops technical communication solutions, circulars and operation/procedural documents, and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Translates complex information into high quality communications that are clear and concise.
• Recommends the engagement of additional stakeholders, obtains the required concurrences and approvals.
• Executes work to deliver timely, accurate, and efficient service of all communications and tasks.
• Performs change management functions related to procedural communications.
• Builds effective relationships with content issuers and subject matter experts to support business/groups in the delivery of documentation.
• Ensures alignment between stakeholders.
• Supports Policy and Procedure governance in collaboration with internal/external stakeholders.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Two to four years’ technical writing experience.
• Bachelor’s degree required: Technical Communications or Technical Writing degree is ideal; an English degree is acceptable.
• Experience working for a financial institution or in procedure writing is preferred.
• The position requires advanced Microsoft Word skills.
• The position requires basic SharePoint experience.
• Experience in understanding business processes and experience crafting business and technical requirements for the end-users.
• Experience with complex business models and attention to details.
• Verbal & written communication skills – In-depth.
• Collaboration & team skills – In-depth.
• Analytical and problem solving skills – In-depth.
• Influence skills – In-depth.
• Bilingual (English, French) – An asset.

Salary :

$44,500.00 – $82,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.