Representative, Business Centre

Representative, Business Centre

Location: Vancouver, BC, CA

Job Function: Finance Corporate Services and Internal Audit

BCLC exists to generate win-wins for the greater good.

For our people, our players, our communities, our industry, and our planet.

Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

This role is baed out of our Vancouver Office

The Vancouver office is conveniently located at :

2940 Virtual Way, Vancouver

This is a Permanent, Full Time opportunity

Expected Salary Range: $53,060.00 – $66,324.00 – $82,905.00

Our typical hiring range will be /- 5% of the midpoint shown above

Factors influencing this decision include qualifications and market conditions for the role

The Company

For over three decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.6 billion in net income to the Province of B.C. to support First Nations, local host governments, health care, education and community programs across the province.

Job Summary:

The Business Centre Representative oversees the effective day-to-day operations of the Business Centre. The role works closely with internal customers to ensure the accurate and timely delivery of Business Centre job requests ensuring that jobs are appropriately branded and completed in a cost effective manner. The Business Centre Representative coordinates all job requests; prioritizing, assigning and reviewing to ensure customer expectations are met. Additionally, the role is responsible for supporting corporate document design projects from a design and desktop publishing perspective.

Key Accountabilities:

• Partners with Creative Services and Corporate Communications on corporate document design projects.
• Applies desktop publishing skills, and graphic design software knowledge for the purpose of setting up files for the pre-production phase of the print production process.
• Negotiates cost savings and provide cost analysis to internal customers.
• Identifies opportunities to evolve our products and services through innovation in process, equipment improvements and work flows.
• Multitasks, re-prioritizes and manages competing job requests depending on deadlines and manage customer expectations through proactive and timely communication with internal stakeholders.
• Works closely with internal customers to understand job requirements and to provide feedback on BCLC brand compliance and opportunities to complete the job in a cost effective manner.
• Acts as the final quality assurance checkpoint to ensure a high degree of accuracy and attention to detail on all job requests.
• Day to day operations including completing intermediate to high level job requests, machine maintenance, arranging service calls to various vendors.

Minimum Required Qualifications

Education and Experience

• High School Diploma;
• 2 – 3 years of related experience in a progressive business centre or desktop support environment;
• Operational experience with Xerox Make Ready or Process Manager software would be an asset;
• Experience working with Adobe InDesign, Illustrator, Acrobat and Photoshop in a desktop publishing and design capacity;
• An equivalent combination of education and/or experience may be considered.

Technical Requirements

• Excellent organization skills and proven ability to effectively multitask;
• Excellent written and verbal communication skills;
• Excellent problem solving and analytical thinking/innovation;
• Ability to work closely with others internally and externally in a highly collaborative environment;
• Ability to use initiative and work independently;
• Ability to work with a high degree of accuracy and attention to detail;
• Technical knowledge of Microsoft Word (styles usage, mail merges), Excel, PowerPoint, Visio, and Adobe Acrobat, InDesign, and Illustrator;
• Ability to troubleshoot issues with equipment used in a Business Centre environment – i.e. Plotter, Multifunction

What’s in it for you

• Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
• We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
• Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning
• See all our rewards here

However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong .

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out !

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more !

If you require accommodation so you can be at your best in the interview, please let us know: recruitment@bclc.com .

All candidates must be at least 19 years of age and legally eligible to work in Canada

The position will close at 11:00 pm PST Thursday, September 5th, 2024.