Administrator, Admin Support

Application Deadline:

09/05/2024

Address:
VIRTUAL59 – HomeRes – ON – BMO

Job Family Group:

Business Management

Corporate Policies and Procedures is responsible for writing, publishing and maintaining corporate policies, standards, operating procedures and manuals for BMO Financial Group. This includes publishing an average of 3000 documents per year and an average of 370 projects in English and French.

This team champions our vision by ensuring policies and procedures reflect a great customer experience and that they are written in a clear and concise way in the spirit of our brand promise of clarity.

What is the opportunity?

The Online Publication Coordinator is accountable for coordinating the online delivery of Circulars, Corporate Policies, Corporate Standards, and Operational Procedures through translation and publication in accordance with the agreed upon dates for initiatives within existing standards. The role is accountable for updating and maintaining databases, and controlling records on the status of assigned initiatives, P&P topics and providing reports as requested. The role will update and maintain the Corporate Policies and Procedures SharePoint site.

This role will also be responsible for managing some technical writing as required; including the development of Circulars and other accurate documentation of operational procedures to provide bank-wide users with effective information that increases their knowledge of the bank’s products, services, processes and policies and assists them in delivering a great customer experience while ensuring legal and legislative requirements are met.

This role will also complete Nimbus Process Map Assessments to support the overall operational effectiveness of Process Optimization, Integration and Technology Experiences (POINTE).

What will you do?

• Act as “Webmaster” for Enterprise operational procedures and Circulars for the Corporate Policies and Procedures intranet site and all editions of the Portal, ensuring that information is presented in a clear, consistent and timely manner.

• Establish and maintain a process to ensure integrity of system for published and archived files. Maintain the banks historical archives of published Circulars, and Policies and Procedures for 10 years to enable accurate and reliable reconstruction of any previously published policy or procedure during that time period.

• Monitor application infrastructure (production and development servers, conversion and presentation servers for online Policies and Procedures) for availability 24/7, resolving issues as required.

• Proactively maintain department databases for records on status of assigned initiatives and P&P topics. Assist in the development of Circular and Policy, Standards and Operational Procedures timelines as it relates to translation, publication requirements and database maintenance.

• Provide technical writing as required; including the development of Circulars and other accurate documentation of operational procedures.

What you bring to the table

• Knowledge: This position requires a communicator that has 2-3 years online experience managing and publishing content for the internet/intranet. A degree or post-graduate diploma in web publishing, communications or related discipline is recommended.

• Specialized skills: This role requires a well-organized communicator that has the ability to project manage the workflow of multiple initiatives at once with varying deadlines and complexity. This role requires strong proof reading skills as well as database management experience.

• Other skills: This position requires a solid understanding of the bank and corporate structure as well as the sales force and branch network. This position also requires solid experience with standard office software, including Word, PowerPoint, Excel, Access, Lotus Notes, and Outlook. Knowledge and post experience using intranet technologies and processes including HTML editing tools, web graphics, multi-media tools, Active Server Page (ASP), Java, content management publishing tools and SharePoint.

We’re here to help

At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For over 200 years we have thought about the future-the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Salary :

$44,500.00 – $82,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.