Service Support Coordinator

Position Summary
If you are looking for friendly, supportive staff, and work life balance this may be just the opportunity that will take your career to a new level.

In accordance with established mission, vision, values, and strategic priorities of Northern Health, under the direction of the Regional Manager, IT Service Delivery, and utilizing ITIL best practices, the Service Support Coordinator ensures appropriate tracking and management of Northern Health’s fleet of technology equipment from requirements gathering through retirement. Participating with other HA’s and key vendors on a provincial level in the creation of new and improved process, workflows and agreements based on ITIL best practice. Responsible for the evaluation and facilitation of user requests for technology; monitoring leases, licenses, agreements, and maintenance documents to ensure compliance by analyzing trends in client requirements and working with vendors to meet these needs. This position is responsible for the role of Change Coordinator in the Change Management process where they will utilize technical skill and knowledge to assess risk and potential impact of changes to recommend appropriate change management activities. Travel required.

Shift Rotation/Hours of work: Monday to Friday, 08:00 to 16:00

Prince George Prince George is the centre of business, education, health and culture for northern British Columbia and services a rural population of about 300,000. The region’s economic growth and diversification strategies are creating outstanding opportunities for investors, employers and employees. Affordable housing, land prices and transportation costs, due to short and quick commutes; result in one of the lowest costs of living for a city of its size in the province. Additionally, wage rates fall above provincial averages, providing residents of Prince George with a high standard of living in one of BC’s most beautiful regions. The city itself is the 4th largest in British Columbia and has a population of approximately 82,300 local residents and a service centre for nearly 320,000. It is built on the confluence of the Fraser and Nechako rivers. Prince George is the home of the University of Northern British Columbia – Canada’s Green university. The warm, friendly and diverse population attests to a strong and dynamic community spirit. Check out Prince George for more information on what this community has to offer.

What Northern Health has to offer you!
• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
• Four weeks vacation with one year of continuous service
• Financial Support for Moving Expenses is available for eligible positions
• Employee referral program
• Employer-paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• “Loan Forgiveness Programs” are offered through the Federal and BC Government for eligible professions.

IMPORTANT NOTE:
As part of your application process, you will need to upload the following documentation:
• Registration number (if you are part of a regulated profession)
• Any supporting documents regarding education/qualifications for this position.
Examples may include:
• Program certificates or diplomas
• High school/college/university transcripts etc.
• It is also recommended to provide a cover letter and resume

Are you an International Applicant? Before applying for a job with Northern Health, please follow these steps on our Northern Health careers page

Qualfications
• Grade 12 and Graduation from a recognized two (2) year computer system technology diploma program, plus three (3) years recent related experience or an equivalent combination of education, training, and experience.
• Valid Class 5 Drivers License.

Skills and Abilities:
• Ability to type.
• Ability to communicate effectively, both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

Who we are
Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation’s communities. We deliver hospital and community-based health care for a population of 300,000.
Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.
There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.