Retail Security Supervisor

Overview

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we’re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

The Retail Security Supervisor is responsible for overseeing the security operations at the high profile shopping mall. The supervisor acts as the go-between and point of contact for both site security officers and the security programs manager, and is responsible for administering Paladin’s program to the site and security team. The supervisor will participate in placement interviews, training and performance management of staff members as well as day-to-day operations including patrolling and customer service.

Wage: $25/hour

Typical Duties and Responsibilities

•Responsible for the general operations of all Paladin staff on site
•Supervising, mentoring, coaching and training site staff.
•Following disciplinary procedures and implementing as needed
•Liaising with clientele and the designated client Manager on a daily basis
•Interviewing, screening and approving applicants for the site
•Provide exceptional customer service and assistance and sustain effective relationships with clients, tenants and patrons, and lead other staff by example
•Write clear and detailed reports including incident, emergency, liability and day to day reports
•Watch for and report irregularities, such as security breaches, facility and safety hazards, and emergency situations and contact emergency responders as required
•Maintaining team morale through effective communication
•Provide first aid and medical response when required to any person(s)
•Perform regular foot patrols to ensure personnel, building and equipment security
•Utilize two way radios and computer applications to communicate site activates
•Exercise crowd control and evict trespassers
•Maintaining the Paladin OH&S program on site, including risk assessments and First Aid Records
•Ownership of the overall success of the site both during working hours and a
Core Competencies

•Strong leadership, interpersonal and communication skills
•Excellent customer service skills
•A strong working knowledge of non-violent crisis intervention and de-escalation techniques
•Strong observational skills
•Ability to make immediate decisions, while maintaining composure in emergency response situations with minimal supervision
Job Requirements

•3 years of Security Experience or 1 year in Supervisor Role
•Valid security licence
•Valid OFA 1 or higher
•Excellent verbal and written English communication skills
•Physical fitness: ability to walk for prolonged hours (most sites)
•Ability to work well under pressure and with limited supervision
•A high level of maturity and professionalism.
LET’S GET STARTED!

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We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Education Requirements (Any)

High School Diploma/GED
Associate’s Degree
Bachelor’s Degree

Certification Requirements (All)

Valid BC Security Licence
OFA I

Additional Information / Benefits

PALADIN OFFERS YOU:

•Competitive wages
•Promotion from within
•Company-paid training & uniforms
•Benefits & recognition programs

Benefits: Medical Insurance, Life Insurance, Paid Vacation, Paid Sick Days

This job reports to the Security Programs Manager

This is a Full-Time position 1st Shift, 2nd Shift, Weekends.

Number of Openings for this position: 1