CLK 12R – Correspondence Administrator

Posting Title
CLK 12R – Correspondence Administrator

Position Classification
Clerk R12

Union
GEU

Work Options
Hybrid

Location
Victoria, BC V9B 6X2 CA (Primary)

Salary Range
$54,387.32 – $61,395.95 annually

Close Date
11/20/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Children & Family Development

Ministry Branch / Division
Client Relations Branch

Job Summary

The Team
The Correspondence Unit within the Client Relations Branch is a close-knit team consisting of one manager, one supervisor, and two clerks. The Correspondence Unit within the Client Relations Branch plays a crucial role in accurately tracking and managing incoming and outgoing correspondence, including communications with Indigenous groups about ministry initiatives. We value collaboration and support each other in our work, with branch leadership actively encouraging career development and providing opportunities for staff to learn and grow.

The Role
Join our team as a Correspondence Administrator and play a crucial role in connecting citizens with the information and assistance they need! In this position, you will ensure timely responses to inquiries and maintain accurate records, making a direct impact on the communities we serve. This opportunity offers a comprehensive view of the ministry’s work, providing a solid foundation for future career advancement. You’ll also have the chance to help individuals access vital support, all while being prepared to address sensitive topics related to child abuse, neglect, or endangerment. If you’re passionate about making a difference, we’d love to hear from you!

Qualifications:
Education and Experience Requirements

• Secondary school graduation or equivalent (GED).
• Two (2) years of administration experience or an equivalent combination of experience, education and/or training may be considered.
• Experience in writing, editing and proofreading correspondence.
• Experience in keyboarding and other standard computer applications (e.g. MS Word, Excel, Outlook).

Preference may be given to candidates with one or more of the following:

• Experience with SharePoint, preferably eApprovals.
• Experience providing user-training and first line technical support to groups and/or individuals.
• Experience with CLIFF Correspondence Tracking system.
• Experience working directly with executive offices (i.e. Minister’s office, Deputy Minister’s office).
• Experience completing large mail out projects including mail merge functions.
• Experience receiving and responding to telephone and written correspondence inquiries from clients of a complex, difficult, sensitive or political nature.
• Experience managing large paper filing systems.

Willingness Statements:

• Must be willing and able to deal on an ongoing basis with incidents of child abuse, neglect, suicide, and child protection.

For questions regarding this position, please contact Alex.Gordon@gov.bc.ca .

About this Position:
Flexible work options are available; this position may be able to work up to 3 days at home per week subject to an approved telework agreement.
An eligibility list may be established.
CRC – A Criminal Record Check (CRC) will be required .
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

This is your opportunity to build your career and to gain a better understanding of all the public service has to offer, such as competitive employee benefits , amazing learning opportunities and a chance to engage in rewarding work with an award winning employer. The BC Public Service encourages a healthy work/life balance that enables you to take advantage of the community and surrounding area in which you live. For more information, please visit What The BC Public Service Offers You.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES – You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Administrative Services, Communications

Additional Information