Assistant Manager, Food Services

Assistant Manager, Food Services  

Location: Vancouver Hospice

Reporting to: Manager, Support Services

Job status: Permanent Full-time 1.0 FTE (75 hours bi-weekly)

Compensation: $67,675- $76,381

We want our staff to “thrive” not just survive, so Canuck Place is committed to living our values of care exceeding not just minimum wage but living wage in B.C. This means that regardless of role our entry level salary is a minimum of $25.64 per hour equivalent to $50,000 full-time annually.

ABOUT US

Canuck Place Children’s Hospice (CPCH) is British Columbia’s recognized pediatric palliative care provider. For over two decades, through the many programs and services we provide, we have made a significant difference in the lives of children with life-threatening illnesses and the families who love them. Be part of a talented and innovative team that takes pride in supporting and providing the highest quality pediatric palliative care.

It is the expectation for all roles across the organization to know the organization’s philosophy of pediatric palliative care and uphold a commitment to further ones knowledge. Our philosophy of pediatric palliative care is as follows: Pediatric palliative care improves quality of life, promotes comfort, and reduces suffering for children with life-threatening conditions (serious illness) and their families through a holistic approach addressing; physical, emotional, social and spiritual needs. It is collaborative person & family-centered care delivered using a team-based approach throughout the continuum of care across all ages and stages of illness, including bereavement. It values choice and honest and compassionate communication.

At Canuck Place we understand that uniqueness is powerful. We hold each other accountable for an inclusive environment where employees feel empowered to share their experiences and ideas and know that they belong. We believe diversity drives innovation and the best pediatric palliative care for children and their families therefore we welcome that every person brings an individual perspective and experience to advance our mission. We have more work to do to advance diversity and inclusion and we are building a culture where difference is valued. We have a commitment to inclusion across gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity and disability status, to ensure our team members are empowered to bring their full, authentic selves to work. All staff are encouraged to contribute their perspective and lived experience through our internal employee groups such as Care 4 the Caregiver, Culture, DEIB (Diversity, Equity, Inclusion & Belonging), Green Team, Truth and Reconciliation and Wellness Committees.

WHY SHOULD YOU CHOOSE TO WORK HERE?

Canuck Place careers are full of connection, community, and care. We aim to nurture a supportive culture rooted in compassion, collaboration and support while providing expert care to children and families. Our team includes individuals with a special blend of sensitivity, compassion, and appreciation for life. Canuck Place is where no moment is missed. A place where you can make a difference.

We offer competitive compensation and a benefits package focusing on wellness and self-care that includes:

• 20 days’ vacation (pro-rated to your full-time equivalency)to start with ongoing annual anniversary increases up to an organizational maximum of 45 days
• Up to two paid mandatory wellness days a year
• Generous paid leave including compassionate and special leave when you need it
• Municipal Pension Plan (MPP)
• 100% employer paid benefits package from your first day which includes extended health and dental and $1,500 annually for counselling
• Health and Wellness Spending account that provides up to $1,000 annually to ensure you can focus on the benefits that are important to you and your family
• Flexible working options
• Free meals on-site at the hospices
• Continuous paid training and development opportunities so everyone has the opportunity to learn new skills and grow
• Ongoing parental support including top up for maternity and parental leave and paid leave for new grandparents

YOUR ROLE

JOB SUMMARY

Reporting to the Manager, Support Services, the Food Services Assistant Manager is responsible for supervising staff, overseeing the operations of the Food Services department, and supporting management and administrative responsibilities. This role ensures efficient workflows, coordinates daily meal service and regular catering orders, manages ordering and inventory levels and maintains food safety & licensing standards. The assistant manager will be responsible for promoting and maintaining a safe, inclusive and positive work culture.

RESPONSIBILITIES

·         Staff Supervision and Operations; working alongside cooks to deliver quality meal service. ·         Supervise staff and overall operations of the Glen Brae (Vancouver) food services department. ·         Ensure workflows are efficient and safe food handling and hygiene practices are in place and maintained ·         Help in the development of training and education for food service employees. ·         Participate in scheduling and hiring of staff. ·         Determine appropriate staffing levels to maintain appropriate coverage and quality. ·         Collaborate with nursing and care teams to ensure a holistic approach to patient & family care. ·         Oversee and participate in meal planning, cost savings initiatives and operational improvements ·         Ensure dietary needs of patients and families are met ·         Understands how to create a warm, caring and supportive environment where families feel cared for. Looks for ways to be “of service” to those in our care.  

ADMINISTRATIVE DUTIES:

• Perform inventory, including reporting on inventory levels, and waste to create efficiencies and reduce costs
• Meet with the team to review dietary concerns, menu plans, and other projects.
• Assist in the menu planning and execution of catering services.
• Collaborate with team members to develop onboarding program and guidelines for new hires of the food services program
• Develop and implement policies and procedures to improve services and satisfaction.

OPERATIONAL MANAGEMENT:

• Plan, organize, direct, and evaluate daily operations.
• Maintain schedules, taking into consideration key organization events and catering requests.
• Communicate via email, responding promptly.
• Anticipate support needs and proactively manage them with input from the Manager.
• Proactively address concerns of families, staff, and volunteers.
• Perform regular compliance audits
• Ensure health and safety regulations are followed.

FINANCIAL MANAGEMENT:

• Assist the Manager of Food Services in the preparation of the annual departmental operating budget.
• Monitor budget and control labor costs and expenses.
• Work with the payroll department to ensure accurate timesheet entries. 

EDUCATION AND EXPERIENCE

• Post-secondary education and/or a minimum of 3 years of related management experience.

QUALIFICATIONS:

• Experience or culinary education background is required
• Experience in a health care or non-profit environment would be considered an asset
• Valid Food Safe level 1 certificate required.
• Comprehensive knowledge of food and catering trends, with a focus on quality, production, sanitation, and food cost controls.
• Strong supervisory skills, capable of motivating, leading, and developing teams.
• Excellent communication skills (written and verbal).
• Ability to multitask and prioritize, Flexibility- Ability to work in a fast-paced environment and adapt to changing priorities.
•  
• Strong working knowledge of Microsoft Office (Word, Excel, and Outlook).
• Initiative to resolve day-to-day problems.
• This role is crucial for maintaining high standards in food service operations and ensuring the satisfaction of both staff and clients.
• Must possess a valid driver’s license.

You have:

• High integrity; creativity; balance, good judgment and objectivity; high vision and conceptual capabilities; consultative, facilitate and collaborative; sense of humor.
• Excellent time management skills.
• Demonstrates flexibility that allows you to work with high energy, creative people.
• Able to thrive and effectively manage priorities in a changing, ambiguous environment.

Please note:

• Evidence of Health Canada approved vaccinations must be provided prior to your first day of work.
• Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.

RECRUITMENT PROCESS

We understand that the recruitment process is not a one size fits all, our inclusion values and flexibility extend to your hiring experience.  Canuck Place is committed to providing inclusive access and accommodations throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accessibility accommodation through the recruitment process, please contact our People & Culture team at recruitment@canuckplace.org and we will work with you to meet your needs.

Canuck Place Children’s Hospice hires on the basis of merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities, people of all sexual orientations, genders and gender identities, members of the 2SLGBTQIA community.

APPLICATION PROCESS

Please submit your cover letter and your resume. This posting will remain open until filled. We thank all applicants for their interest; however, only those candidates who have been short-listed will be contacted.