CPO-FMW 18R – Case Manager
BC Public Service
Posting Title
CPO-FMW 18R – Case Manager
Position Classification
Community Prog Off (FMW) R18
Union
GEU
Work Options
Hybrid
Location
Vancouver, BC V6B 0N8 CA (Primary)
Salary Range
$64,123.59 – $72,674.35 annually
Close Date
11/20/2024
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service -> Attorney General
Ministry Branch / Division
Justice Services Branch / Family Justice Services Division / Maintenance Enforcement and Locate Serv
Job Summary
The Team
As part of this niche but established Interjurisdictional Support Services team, you’ll work closely with a diverse range of stakeholders, including BC courts, lawyers, and national/international authorities to find innovative solutions in an ever-changing environment. Our supportive culture fosters relationships, both, in and out of the team to effectively assist families in securing financial supports needed for children’s best interests.
The Role
In this role, you’ll be responsible for interpreting laws and application requirements to ensure that cases move smoothly through a judicial or administrative authority. You are assigned to a high-volume caseload that requires extensive attention to detail while overseeing a large number of tasks that must be completed within strict deadlines. You are self-initiating and possess professional verbal and written communication skills as you will represent BC on the international stage. The goal is to assist applicants in establishing or modifying support orders which is necessary to provide financial supports for parents caring for children. And to do that, you will be required to research a large volume of materials, including legislations, rules, policies and application requirements for each jurisdiction. Your work has a direct impact on individuals who may not have alternative options when one parent lives outside of BC. If you enjoy organizing information and have demonstrated experience in this area in doing so, this opportunity may be right for you. You will be able to to make meaningful differences in people’s lives while navigating legal systems. Please see the job overview section of the job profile for further information if you’re interested.
Qualifications:
Education and Experience Requirements
- Completion of two years of post-secondary education or higher in a relevant field such as social sciences, business administration, law, policy, or a related area of study, and a minimum of two years of directly related experience
OR
- An equivalent combination of education, training, and a minimum of three years of directly related experience may be considered
DIRECTLY RELATED EXPERIENCES MUST INCLUDE THE FOLLOWING:
- Experience in referencing, interpreting, and applying legislation, regulations, and policies
- Advanced experience in using computer applications, including Microsoft Office Suite, Teams, Adobe Acrobat, SharePoint, Outlook, and specialized databases or case management systems
- Experience providing services to individuals from diverse backgrounds, including those facing various barriers or challenges
- Experience managing a high-volume, complex caseload, including overseeing files from initiation to resolution and handling independent case management responsibilities
PREFERENCE MAY BE GIVEN TO APPLICANTS WHO DEMONSTRATE THE FOLLOWING:
- Experience in court processes and relevant legislation was gained through progressively responsible roles
- Experience with administrative court procedures
- A higher number of years in directly related positions
- Experience with the Federal Child Support Guidelines
- Experience working with provincial and federal family law legislation
- Experience working within the BC family justice system
- Experience supporting families undergoing divorce or separation
- Experience in training others and developing business processes
For questions regarding this position, please contact Allen.Chan@gov.bc.ca .
About this Position:
There are two (2) vacancies available.
An eligibility list may be established to fill future temporary and permanent vacancies.
Flexible work options are available; this position may be able to work up to 2 days at home per week subject to an approved telework agreement.
Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.
The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.
Cover Letter: NO- Please do not submit a cover letter as it will not be reviewed.
Resume: YES- Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. A resume is required as part of your application, however, it may or may not be used for initial shortlisting purposes.
Questionnaire: YES- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience to the job which you are applying to. The questionnaire will take approximately 30-60 minutes to complete.
Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.
Job Category
Administrative Services, Court and Judicial Services, Social Services