BAND 3 – Service Delivery Manager

Posting Title
BAND 3 – Service Delivery Manager

Position Classification
Band 3

Union
N/A

Work Options
Hybrid

Location
Victoria, BC V9B 6X2 CA (Primary)

Salary Range
$88,700.23 – $125,700.07 annually

Close Date
11/13/2024

Job Type
Regular Full Time

Temporary End Date
10/31/2025

Ministry/Organization
BC Public Service -> Education and Child Care

Ministry Branch / Division
Child Care

Job Summary

The Team
The Program Support Team oversees the administrative functions of the ECE Registry, providing client service for certification applications and managing the application process. The team includes a Manager, an Operations Supervisor, four Team Leads, and 19 Program Support Staff. This role requires collaboration with various ECER teams, including Certification, Investigations, Post Secondary Program, and Program Policy and Quality Assurance. The team’s focus is on delivering quality client service and efficient administrative processes to meet service delivery timelines which has a positive influence on daycare centers and families in BC.

The Role
The Service Delivery Manager reports to the Director of Certification and Professional Conduct and leads the Program Support Team within the Early Childhood Educator Registry. This includes guiding staff in client service delivery and supporting the administrative functions of the Early Childhood Educator Registry Teams. This role involves ensuring that services meet client and program needs by monitoring performance metrics which has a meaningful impact on families in BC. Additionally, the manager must effectively respond to shifting priorities and workload demands to address any service delivery issues and effectively support the implementation of a new IMIT system.

Qualifications:
Education and Experience Requirements

• Degree in Business Administration, Public Administrationor a related field. An equivalent combination of education and experience may be considered.
• A minimum of two (2) years’ experience leading program delivery and supervising large teams.
• A minimum of one (1) years’ experience interpreting and applying legislation, regulationsand policies in the context of program delivery.
• Experience leading or supporting the implementation of complex service initiatives or programs.
• Experience working directly with other programs, agencies, special interest groupsand/or clients in the delivery of public programs.
• Experience managing vendors and/or contracted agencies through contract management, problem solving, and/or conflict resolution.

Preferences may be given to applicants with:

• Experience supervising in a unionized environment.
• Experience leading virtual teams.
• Experience supervising and leading teams with subordinate supervisors.
• Experience using data analytics and KPIs.
• Experience conducting qualitative and quantitative data analysis and research.
• Experience in the BC Public Service.

For questions regarding this position, please contact Jennifer.Fletcher@gov.bc.ca .

About this Position:
There is currently one temporary position available until October 31, 2025.
Flexible work options are available. This position may be able to work up to 1 day at home per week subject to an approved telework agreement. Please contact the hiring manager for further details or if you have any questions.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.

Working for the BC Public Service:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO– Please do not submit a cover letter as it will not be reviewed.

Resume: YES– A resume is required as part of your application, however, it may not be used for initial short-listing purposes. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES– You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Leadership and Management