ADMN O 18R – Patient and Client Relations Officer – Writing Team

Posting Title
ADMN O 18R – Patient and Client Relations Officer – Writing Team

Position Classification
Administrative Officer R18

Union
GEU

Work Options
Hybrid

Location
Victoria, BC V9B 6X2 CA (Primary)

Salary Range
$64,123.59 – $72,674.35 annually

Close Date
11/12/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Health

Ministry Branch / Division
Corporate Issues and Client Relations

Job Summary

The Team

The Patient and Client Relations Writing Team consists of eight individuals who each bring unique backgrounds and experiences to their work. Our team is a mix of experienced and developing writers who are passionate about serving the public by ensuring they have access to the most current information and resources available. In this role you will engage with both health authorities and other program areas within the Ministry of Health.

The Role

In this role, you will be responsible for responding to patient-centered complaints, questions, and concerns on behalf of the Ministry of Health and the Ministry of Mental Health and Addictions. By helping citizens navigate the healthcare system, you will contribute to a healthier and better-informed public. This is an exciting opportunity to become a vital link between British Columbians and the provincial government, providing clarity and support on important healthcare issues through thoughtful written correspondence and casework briefings.

Qualifications:
Education and Experience Requirements

• Bachelor’s Degree in Public or Health Science Administration, or a related field plus 1 year of recent, related experience; OR
• Diploma in Public or Health Science Administration or a related field plus 3 years of recent, related experience; OR
• Certificate or coursework in Public or Health Science Administration or a related field plus 4 years of recent, related experience; OR
• No degree and a minimum of 5 years of recent, related experience.

Recent, related experience must include all of the following:

• Responding to service issues and recommending remedial measures.
• Experience in a client environment.
• Experience in researching, writing and providing correspondence.

Preference may be given to applicants with the following:

• Experience with mental health and addictions.

For questions regarding this position, please contact Shannon.1.jackson@gov.bc.ca .

About this Position:
Flexible work options are available; this position may be able to work up to 3 days at home per week subject to an approved telework agreement.
This is for one (1) permanent opportunities.
An eligibility list may be established for future temporary and/or permanent opportunities.
A Criminal Record Check (CRC) will be required
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: YES – A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES – You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Administrative Services, Communications, Health Services

Additional Information