CLK 9R – Client Service Agent

Posting Title
CLK 9R – Client Service Agent

Position Classification
Clerk R9

Union
GEU

Work Options
Hybrid

Location
Victoria, BC V9B 6X2 CA (Primary)

Salary Range
$50,190.86 – $56,546.21 annually

Close Date
11/1/2024

Job Type
Regular Full Time

Temporary End Date
5/31/2025

Ministry/Organization
BC Public Service -> Public Safety & Sol General

Ministry Branch / Division
Security Programs Division

Job Summary

The Team
The Ministry of Public Safety and Solicitor General is responsible for ensuring the security and economic viability of British Columbia’s communities through effective policing, corrections, liquor control, gaming, protective and regulatory programs. The Policing and Security Branch develops and administers policing policy, regulates the private security industry, and operates other protective programs.

Within the Policing and Security Branch, the Security Programs Division (SPD) provides statutorily governed public safety programs such as the Criminal Records Review Program (CRRP) and the Security Services Act (SSA) Program, and non statutorily-governed programs such as the Protection Order Registry (POR). As a Client Service Agent, you will be part of a client services team that provides timely and efficient support to British Columbians who may be applying for security licences, seeking criminal record checks, requesting information about security programs, and looking to access other programs under SPD’s portfolio.

The client services teams are an essential cornerstone of SPD and contribute to the public safety of our province in all the work they do. They are made up of 15 agents, 2 supervisors, and 1 team lead on the Security Services team and 18 agents, 2 supervisors, and 1 team lead on the Security Screening team. Client Service Agents work closely with one another on a day-to-day basis, as well as their supervisors, team lead, and manager. These teams are busy, engaged, fun, and offer a lot of opportunity for learning and growth within SPD and the larger public service.

The Role
As a Client Service Agent on either the Security Screening or Security Services team, you’ll play a vital part in processing a variety of applications, including security licence applications, criminal record checks, protection orders, and payments. You’ll also have the opportunity to connect with people through customer service, providing friendly support via email and telephone. Whether you’re assisting government staff, licensing applicants, or members of the public, your warm and helpful demeanor will make a positive impact on everyone you interact with. We’re looking for someone who is not just detail-oriented but also enjoys fostering relationships and helping others navigate their inquiries.

Qualifications:
Education and Experience Requirements
• Secondary school graduation (Grade 12) or equivalent (GED).

• Administrative/clerical/reception experience, or customer service experience.

• Experience using databases.

• Experience in data entry, typing, formatting, and proofreading a variety of documents using desktop tools such as Word, Excel, and Outlook.

Preference may be given to applicants with:
• 1 year or more in the above experience statements.

• Experience working in a contact centre environment.

• Experience working effectively in a high volume, fast paced environment.

• Experience responding to inquiries from the public.

For questions regarding this position, please contact Alexandra.Kroeker@gov.bc.ca .

About this Position:

Currently, we have one 6-month temporary opportunity available. This posting may also establish an eligibility list to fill both current and/or future permanent and/or temporary vacancies.

This competition is geographically restricted to Victoria.

Flexible work options are available; this position may be able to work up to 5 days at home per week subject to an approved Telework Agreement. Team members are required to come to the office on rotation to support operationally necessary work. Currently, the requirement is approximately once a month.

Employees of the BC Public Service must be located in BC at the time of employment.

Enhanced Security Screening will be required.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO– Please do not submit a cover letter as it will not be reviewed.

Resume: YES– A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES– You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete. Please ensure you follow the word count and formatting requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Administrative Services