People Manager

45K – People Manager

Overview

In addition to shift management responsibilities, the People Department Manager is responsible for ensuring the restaurant hires quality crew with the Hospitality Gene, trains them well, and schedules them to meet restaurant Guest Count, sales, profit and Guest Experience goals.

This manager energizes our crew and makes sure they get off to a good start at the restaurant, that they are trained and developed, know the importance of creating great guest experiences and that they are recognized and motivated throughout their time at McDonald’s.

The People Manager is responsible for making sure the team meets people targets, such as staffed for all day-parts, and effective use of labour. The People Manager will also be responsible for the training of all CYT, Guest and Kitchen oriented positions.

Performance Measurements

Review the department scorecard to determine the relevant performance measurements annually.

Responsibilities – PRIMARY SYSTEMS

SHIFT MANAGEMENT

Review guest count and sales projections

Complete pre-shift checklist

Complete positioning plan (VSPT)

Agree on shift targets during pre-shift with area managers; follow up on execution of the plan

Conduct shift huddles daily

Manage from the observation post

Identify danger zones, diagnose and provide direction and coaching

Conduct QSC travel path a minimum of every hour

Connect with Guests along their travel paths

Maintain/adjust positioning according to positioning guide

Follow up on primary and secondary duties of crew and managers

Conduct post-shift analysis

PRODUCTION

Monitor and coach to correct production procedures

Monitor cabinet levels

Monitor UHC for correct holding times

Monitor finished food quality

SERVICE

Monitor and coach to correct service and Guest Experience behaviour procedures

Seek guest feedback during travel paths

Document guest complaints and action taken in log book

Follow guest recovery process when necessary

Responsibilities – SUPPORT & MANAGEMENT SYSTEMS

BUSINESS PLANNING

Monitor and report progress on department goals and objectives using department scorecard

Prepare for and participate in weekly manager’s meeting

Conduct weekly department walk-thru to assess performance, diagnose opportunities and identify actions

INTERNAL COMMUNICATION (CREW)

Schedule, plan and conduct crew meetings/events

Schedule, plan and conduct rap sessions/focus groups

Plan and execute national/regional and local incentives to recognize the right behaviours and reward business achievements

PEOPLE PRACTICES

Monthly completion of staffing analysis; ensuring the restaurant is properly staffed for all dayparts

Complete 60-day “check-in” crew orientations. Check-in on all new hires monthly

Manage linen inventory, maintain and issue uniforms; ensure adequate uniform supply and manage linen budget within standards

Write and conduct performance reviews for assigned managers and crew in department / or all crew

Execute national, regional and restaurant level incentives

Manage all crew communication using ourLounge

Ensure all staff are paid for all time worked

Conduct initial applicant screening and initial interviews utilizing the Hiring to Win tools

Develop a system for recognizing birthdays and service awards

SCHEDULING (CREW)

Ensure a system is in place for day off requests and is followed

Accurately project hourly sales or guest counts as well as fixed hours (e.g., crew training, PM, merchandising)

Update new crew, crew availability and profiles weekly

Complete weekly crew schedule

Post crew schedule by Wednesday at 5pm in advance of the new schedule week

Complete weekly/monthly pre and post schedule reviews

Ensure labour controls are completed hourly (by Shift Manager)

Ensure daily labour is within projections while ensuring the correct number of crew on the floor at the right time to capture demand and deliver great QSC

Follow-up on daily timecard compliance

TRAINING (CREW)

Maintain all CDP and CTDP training materials for the restaurant

Complete a training needs analysis monthly

Accurately forecast staffing requirements for the upcoming quarter

Select and train crew trainers

Conduct crew trainer meetings (at least monthly)

Communicate each new hires’ training plan to appropriate shift manager

Develop training/SOC schedule for new and existing employees and post weekly

Follow-up and track SOC completion and update managers on progress

Conduct assigned follow-up SOCs daily

Work with guest experience manager on executing behavioural resource training

Observe and coach crew utilizing the observation and execution tool to ensure staff are displaying the desired guest experience behaviours

TRAINING (MANAGEMENT)

Write IDP goals for self

Complete agreed upon training and development

BENEFITS

• Salary: starting at $45,000/year
• Benefit from group insurance (medical, dental, vision (full-time employees) paid at 75% by the employer
• Benefit from a competitive salary calculated according to experience
• Meals paid for on shifts and get a 50% discount on food at participating McDonald’s restaurants in Canada
• Get free uniforms
• Have access to a performance bonus programHave the chance to develop and access excellent career opportunities
• Expenses allocated for Cellular
• Expenses allocated for the Gym
• RRSPs