Billing and Booking Clerk, Dentistry – BC Children’s Hospital & Health Centre

Billing and Booking Clerk, Dentistry

BC Children’s Hospital & Health Centre

Vancouver, BC

What you’ll do

• Schedule and book patient/client appointments in accordance with established priority level and various medical and health professional staff schedules by methods such as receiving requests/requisition, responding to patient/client arrivals, checking schedules for appropriate times, identifying pre-test instructions, contacting patient/clients, physician offices to confirm appointments and relay instructions; follow up with referring physician for requisitions not yet received; adjust schedules and makes alternate arrangements for appointment cancellations or changes in facility operation
• Prepare for patient visits by methods such as obtaining applicable documentation, checking that information is complete, pulling charts, calling doctor’s offices and/or patient/clients to track down pertinent information, entering demographics, into the clinic’s computerized patient/client registration system, completing applicable test requisitions according to information provided, transmitting test results and/or medical information via facsimile to various areas in accordance with established procedures; prepares appointment day sheets for clinic personnel in accordance with established procedures
• Admit patients for clinic appointments using the Hospital registration system by obtaining patient information and completing admission documentation
• Complete month-end procedures and year-end report and provides Manager, clinicians and Finance with required reports. Verify patient account statements and mails out monthly. Liaise with Finance to resolve discrepancies as required. Provide Finance with a quarterly account write-off patient list.
• Assemble pertinent patient information such as patient charts, x-rays and laboratory reports prior to appointments and ensure follow-up schedule form and applicable billing information is received and entered into computer. Request, collect and return charts to Health Records.
• Receive previous/new patients by either reviewing information in patient files to verify all data is current such as name of employer and insurance carrier or registering patient by verifying information given such as name, age, nature of care required and insurance carrier in order to input information into computer. Verify/confirm Ministry coverage for all Ministry patients.
• Establish and maintain patient accounts by entering applicable billing information into billing program, completing MSP billing cards and computer generated claim form by obtaining patient and Dentist/Specialist signature for submission to insurance carrier, requesting payment from patients for fees not covered under plan. Balance deposit slips daily against monies received and delivers balance sheet/money to Cashier for deposit. Provide professional staff with balance sheet/money and obtains a signature as proof of receipt. Payment processed by accepted methods of payment.
• Liaise with outside insurers and/or patient family/Public Trustee/guardian to confirm planned treatment is approved according to individual circumstances. Enter approval/non-approval information into appropriate electronic system.
• Interview patients, family or others to determine the method of payment, paying agency, payment plan, and insurance carrier details. Liaise with departments to determine additional sources of funding and advises clients of funding sources.
• Invoice patients, dental/medical service plans, insurance companies and other organizations for the provision of dental services such as examinations, diagnostic services and treatments.

What you bring

Qualifications

• Grade 12, completion of a dental receptionist course plus one (1) year recent related experience or an equivalent combination of education, training and experience.

Skills & Knowledge

• Ability to keyboard at 45 w.p.m.
• Ability to communicate both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including 2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time (until May 17 th 2025)
Wage: $27.56/hour
Location: 4500 Oak Street, Vancouver BC, V6H 2N9
Hours of Work: Monday – Friday, 0800 – 1600
Requisition # 173992E

What we do

BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.

BCCH is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA and BCCH is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of October 22 nd , 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.