Content Manager

Application Deadline:

11/10/2024

Address:
33 Dundas Street West

Job Family Group:

Corporate Affairs

Are you passionate about content and all things digital? BMO’s commercial payment platform, Online Banking for Business, is looking for a Content Manager to join its team. The ideal candidate will be responsible for delivering on our digital content strategy and supporting a robust self-help experience. Responsibilities will include but are not limited to: creating and managing email templates, building & maintaining chatbot conversation flows and logic, and collaborating closely with cross-functional groups such as Marketing, Design, UX, and Product.

Responsibilities

• Ability to build responsive and visually engaging email templates with dynamic fields.
• Conduct email testing to ensure accessibility, compatibility with popular email clients, and regulatory compliance including CAN-SPAM and CASL.
• Build and maintain chatbot conversational flows to ensure it generates relevant responses.
• Test and review chatbot functionality, content, and integration with the platform.
• Collaborate with content designers, marketers, and vendors to ensure timely and effective builds, while maintaining cohesive messaging and brand consistency across channels.
• Maintain email templates and chatbot archive: review and update when required.
• Monitor performance metrics and analyze user interactions to identify areas for improvement and optimization.
• Stay updated on industry best practices and trends and provide insights for continuous improvement.

Qualifications

• Proficient in HTML, CSS, and JavaScript.
• 3 years working in email development, chatbot development or other digital content environment.
• Proven experience in email template development with a good eye for layouts and formatting. Familiarity with Salesforce Marketing Cloud or other email marketing platform and automation tools.
• Proven experience in building chatbot interactions and conversation flows. Familiarity with chatbot frameworks, machine learning, and natural language processing concepts and tools.
• Bachelor’s degree in Web Development, Communications, Marketing, or a related field or equivalent experience.
• Ability to work in a fast-paced environment with strict deadlines and multiple priorities.
• Creative self-starter with a proven ability to work independently and cross-functionally.
• Detail-oriented with solid organizational, communication, analytical and troubleshooting skills.
• Bilingual English/French is an asset, but not a requirement.

You’re fluent in French and English to support business operations outside the province of Quebec .

Salary:

$68 000,00 – $126 000,00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.