CLK 15R – Revenue And Collection Analyst

Posting Title
CLK 15R – Revenue And Collection Analyst

Position Classification
Clerk R15

Union
GEU

Work Options
Hybrid

Location
Victoria, BC V9B 6X2 CA (Primary)

Salary Range
$59,015.56 – $66,749.47 annually

Close Date
10/20/2024

Job Type
Regular Full Time

Temporary End Date

Ministry/Organization
BC Public Service -> Ministry of Finance

Ministry Branch / Division
Receivables Management Office

Job Summary

The Team

The Collection Loan Management Team (CLMT) is made up of two established sub-teams: Revenue Services of British Columbia (RSBC) with 40 members, and the Collection Loan Management Group (CLMG) with 21 members. You’ll collaborate closely with Collection Officers, Senior Revenue and Collections Analysts, and Senior Collection Officers, all working together to support British Columbians with repayment and loan management services. This team is proud of its inclusive, team-oriented environment where members support each other and strive toward shared goals, fostering a sense of belonging for everyone.

The Role

In this role, you’ll work in a high-volume call center, handling escalated calls related to financial and collection issues across various programs. You’ll be responsible for negotiating payment arrangements, issuing refunds, and reviewing adjustments under the Bankruptcy and Insolvency Act. Your work directly impacts citizens by helping to reduce receivables, which funds important government programs. This role offers a rewarding career with growth opportunities in a supportive and inclusive environment where leadership prioritizes team collaboration and employee satisfaction.

Qualifications:
Education and Experience Requirements

• Secondary school diploma and 5 years’ related work experience.

Related experience must include the following:

• 5 years’ experience providing customer service in a public facing role.
• 2 years’ experience in a collections, enforcement, or financial role.

Preference may be given to applicants with the following:

• Experience performing financial transactions in an accounts receivable/payable role.
• Experience working in a collections call centre environment
• Experience working with difficult or highly contentious clients.
• Experience working with relevant provincial/federal legislation, regulations, or policies

For questions regarding this position, please contact Sandi.Costello@gov.bc.ca .

About this Position:
Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement.
This is for (1) permanent opportunity and up to 4 long term temporary appointments located in Victoria..
An eligibility list may be established for future temporary and/or permanent opportunities.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO – Please do not submit a cover letter as it will not be reviewed.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES – You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation . Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category
Finance

Additional Information