Systems Analyst (Clinical Applications)

Systems Analyst (Clinical Applications)

PDHIS

Vancouver, BC

Reporting to the Corporate Manager, Clinical Applications within the Provincial Health Services Authority (PHSA), the Systems Analyst, Clinical Applications, develops and maintains complex new and existing clinical application systems within Information Management/Information Technology (IM/IT) which impact several functional areas throughout the PHSA. The Systems Analyst (Clinical Applications) provides systems support including technical and application troubleshooting, coordination of upgrades and enhancements, and the creation and maintenance of application documentation, including service level agreements and backup and disaster recovery plans. The Systems Analyst (Clinical Applications) participates in the analysis and documentation of business requirements for clinical applications, the evaluation of software features and functions, and the implementation, testing, deployment, documentation and support of application systems.

What you’ll do

• Conducts feasibility studies for clinical applications through methods such as determining user department requirements, examining and identifying problems with existing systems and recommending modifications to and/or new systems. Provides details of estimated implementation costs including associated staffing requirements.
• Develops specifications for complex clinical application systems such as integrated systems which impact several functional areas throughout the PHSA by performing duties such as gathering detailed information from user departments, developing and documenting systems and procedures, designing forms, preparing flow charts and detailing hardware and software specifications, and preparing detailed implementation plans.
• Assists the Senior Business Analysts (Clinical Applications) with Business Process Reengineering by performing tasks such as completing current state analysis, and business process redesign using formal data gathering techniques and analysis tools such as Joint Application Design (JAD) sessions, business process flowcharts, data flow diagrams, and data entity diagrams, and using software packages such as the MS Office suite including MS Project, MS Access and Visio.
• Provides support for clinical applications such as laboratory information systems, radiology information systems, patient registration and scheduling systems, health records systems, diagnostic imaging systems, pharmacy and dispensing systems, order entry systems and clinical documentation systems by performing tasks such as maintenance, modification and enhancement tasks according to departmental standards and using tools such as Visual Studio, Powerhouse, Oracle Developer, PowerBuilder, and Crystal Reports and other query tools.
• Assists with analysis of system performance and the development of capacity plans for assigned clinical applications by performing tasks such as measuring and documenting performance metrics, measuring and projecting transaction volumes and response times, and liaising with vendors and users.
• Supports system upgrades and implementations by performing tasks such as completing detailed documentation of historical data, data conversion and extraction routines and test scripts, evaluating error reports, and documentation of final results.
• Supports operational requirements by performing tasks such as assembling, creating and maintaining the required set of information systems technical and operational documentation, according to departmental standards, and using tools such as the Microsoft Office Suite.
• Assists with the preparation of Requests for Information/Proposal, and the development of evaluation processes and tools, and evaluation of vendor responses by performing tasks such as conducting interviews, gathering and documenting detailed application requirements, coordinating and documenting project team and vendor communications, preparing evaluation tools, and organizing and documenting product evaluation results. This is accomplished using tools such as MS Office suite, data flow diagrams, and business process flowcharts.
• Assists with the implementation of clinical applications by performing duties such as building application initialization files, developing and executing test plans and scripts, developing application documentation, developing user training support and documentation and development of downtime and disaster recovery procedures and by verifying that programs are functional and consistent with client requirements.
• Provides system support to users during the development, maintenance and operation of various computer systems by performing tasks such as troubleshooting system software problems, testing alternative solutions, and reviewing impact of implemented resolutions over time. Provides support to clients related to application use and processes by developing a comprehensive understanding of the clinical application needs and business processes, and recommending optimum use of application software.
• Documents service level agreements between IM/IT and the clients for clinical applications.
• Provides training related to clinical application systems to other IM/IT staff for first level and technical support by performing tasks such as developing training materials, conducting training sessions, and developing and maintaining reference materials.
• Reviews support calls related to clinical application systems, and suggests strategies to reduce support calls.
• Performs other related duties as assigned.

What you bring

Qualifications

• Graduation from a recognized diploma or degree program in Computer Science, three (3) years of recent related experience or an equivalent combination of education, training, and experience.

Skills & Knowledge

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to write programs in a variety of programming languages.
• Ability to operate related equipment.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including 2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Wage: $46.22 / Hour
Location: 1885 West Broadway, Vancouver, BC V6J 1Y5
Closing date: Applications accepted until position is filled
Hours of Work: 08:30-16:30 (Monday to Friday)
Requisition #: 173091E

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Government unanimous passing of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to meaningful and lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as we move toward self-determination. Guiding these efforts PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of October 2, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.