Senior Business Analyst, Clinical Informatics

Senior Business Analyst, Clinical Informatics

Clinical Informatics – Central

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Senior Business Analyst (SBA), Clinical Informatics reports to the Executive Director or designate, functions as a member of the management team and is responsible for providing leadership with business process reengineering concepts/methods and leading the analysis and documentation of business requirements on projects which supports the strategic and operational decision-making process. The SBA is responsible for supporting clinical informatics projects, prepares financial models, data mining, budget/variance reports, creating and implementing new standards, developing policies and procedures and representing the designated team on committees and other work groups. The role collaborates with various stakeholders across VPPL (Vancouver Coastal Health, Providence Health, PHSA and Lower mainland consolidations) to develop solutions for the business and provides strategic and comprehensive advisory services that assist in improving accuracy, completeness and validity of data as well as improving reporting compliance. The SBA provides leadership and direction to analyst staff and temporary staff, coordinates and assigns work, determines training requirement, participates in the hiring process and provides performance assessment for staff and contract/vendor services.

The SBA regularly attends and provides updates at management meetings including provider governance meetings with Executive Directors/Directors and is privy to sensitive management and vendor information in order to carry out their duties. Identifies, documents, resolves issues with data in collaboration with business stakeholders, and liaises with other clinical informatics teams across VPPL. The position communicates with stakeholders at all levels to develop solutions for the business, provide strategic and advisory services, and to ensure requirements are met. The SBA contributes to creating a strong team environment by fostering trust and mutual respect, and supporting open dialogue on issues that allow for the optimization of projects and strategic goals. The role also supports clinical informatics efforts to continually improve on the high quality of services provided to various partners.

What you’ll do

• Analyzes operational problems including models of care, finance initiatives and operational procedures, and recommends innovative solutions. by investigating issues, critically evaluating information gathered from multiple sources including working with Finance on project budget and projecting costs for staff, turnaround times, service commitment, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, distinguishing user requests from the underlying true needs, and driving and challenging business assumptions. Prepares and compiles in depth business cases, briefing notes, SBARS, and analytical reports for executives and governance to inform leadership decision-making. Ensures accuracy and reliability of these reports and analyses.
• Elicits business requirements by engaging clinical/program operation owners, key stakeholders and subject matter experts, and using methods such as interviews, environmental scanning, document reviews, business process descriptions, “use case” scenarios and workflow analysis. Gathers and analyzes information, anticipates and recognizes problems and opportunities, creates and evaluates alternatives, engages in continuous assessment and improvement to develop solutions, manages internal communications and makes appropriate recommendations regarding processes and planning.
• Acts as an advisor to the team(s) by assessing project risks, identifying risk mitigation strategies and opportunities, monitoring risk throughout the life cycle of the project, and providing specialized expertise, analysis and advice to stakeholders to support IMITS goals and objectives. Recommends solutions to achieve goals and outcomes. Works closely with stakeholders to review and develop processes, work flows, redesign end-to-end activities (current and future state), drive project requirements, develop implementation strategies, challenge business assumptions, and identify non-value added work, contract management.
• Provides business support with the goals, objectives and operations of the team such as change initiatives, financial planning, strategy and planning facilitation, process re-design, role clarification, and restructuring. Develops and updates standard operating procedures and protocols and informs or drafts polices for review as requested. Evaluates business processes, and identifies and recommends new tools/applications to improve work processes and user experience. Supports the work of project team members by participating in initiatives and projects related to clinical informatics, informing project scope and project plans, overseeing project implementation and evaluating results. Manages, develops, interprets and maintains up-to-date databases, SharePoint sites and information resources. Facilitates implementation of business process changes, assists in the development of business cases and participates in special projects as required.
• Provides leadership and work direction to analyst staff and temporarily assigned resources by assigning tasks, setting priorities and re-assigning work when necessary, providing feedback on performance, working with other managers, ensuring that staff have adequate technical and other training to perform their duties, providing technical guidance and/or training to staff. Participates in the recruitment process, screens resumes, and makes hiring recommendations. Coordinates resources on project initiatives and operational sustainment tasks as requested.
• Proactively identifies opportunities for process improvement that could result in added value, operational efficiencies or cost efficiencies and resolves complex issues, and makes recommendations for new approaches to issue resolution. Provides support to the organization in recognizing current patterns and collaborating to develop and implement strategies to improve organizational effectiveness.
• Facilitates consensus on issues, including business design features, program changes, data requirements, and reports. Attends and participates in regular management meetings, has action items to complete and provides updates. Reviews steering committee minuets to maintain currency and attends as needed. Facilitates and leads various operational and project committees and teams. Communicates information, makes recommendations and raises issues/concerns to the Executive Director.
• Provides structure and order to undefined problems and/or large-scale problems and/or political and sensitive initiatives and issues, making them easier to solve, and uses systemic thinking in devising solution options. Researches, identifies, develops and recommends best business practices that support the broader scope of digital and clinical informatics strategic goals.
• Develops and prepares project budgets, monitors expenditures, analyses and reports on variances and implements remedial action for assigned projects and operating budget as required. Makes recommendations on allocating resources to achieve goals.
• Develops and maintains effective working relationships with internal and external stakeholders across VPPL. Liaises with a variety of internal and external stakeholders such as IMITS colleagues, VPPL clinical informatics groups, clinicians, project management staff, other business analysts and various levels of leadership to collaborate, gather requirements and data, and obtain feedback.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Bachelor’s degree in Business, Health Administration, Health Informatics or a related discipline and a minimum of five to seven (5-7) years’ recent related experience, including experience in project/program management, and business case research and development, preferably in a large, multi-site healthcare environment
• Understands business analysis, project management methodology, and process improvement.
• Knowledge of financial forecasting, analysis and budgeting.
• Proven ability to work creatively and analytically in a problem-solving environment, utilizing advanced critical thinking capabilities.
• Ability to analyze issues and recommend solutions. .
• Demonstrated superior customer service skills.
• Strong verbal and written communication skills.
• Demonstrate ability in preparing professional business cases, briefing notes, reports and presentation materials.
• Ability to work under high-pressure with critical deadlines.
• Ability to direct staff, provide guidance, coordinate work and resources, and evaluate performance in a unionized environment.
• Ability to communicate complex and technical ideas in simple language.
• Demonstrated ability to perform accurate, advanced data manipulation, analysis and information.
• Demonstrated administrative, organizational, work planning skills.
• Strong skills and experience in MS Office (Excel, Word, PowerPoint and MS Project), SharePoint and Visio.
• Demonstrated ability in presentation, facilitation, persuasion and issue management/escalation

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including 2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Salary Range: $74,618 – $107,264 /year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 W Broadway, Vancouver, BC V6H 1G9
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 172950E

What we do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca .

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of September 30, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.