Care Process Coach

Position Summary
If you are looking for friendly, supportive staff, and work life balance this may be just the opportunity that will take your career to a new level.

The Care Process Coach provides direct day-to-day mentoring, coaching, change management and systems support to assigned primary care teams in Northern Health. The Coach is responsible for directly guiding the primary care team through the development, implementation, and continuous improvement of local interprofessional processes, protocols, and systems that apply Northern Health’s strategic objectives to the specific primary care objectives of the local patient population. Using established quality improvement methodologies including LEAN and other principles, strategies, and tools, the incumbent uses best-practice coaching strategies to ensure effective on-the-job application of established quality improvement strategies. The Coach will support quality improvement initiatives by working directly with members of the primary care team to assess current work processes and practices, apply established design, implement preferred practices in the local context, and evaluate outcomes. The Coach works with teams to enhance care delivery, increase patient safety, improve patient and staff experience, and contribute to effective and sustainable primary health care delivery at the local level. The role promotes evidence-based systems and tools in alignment with Northern Health strategic and operational plans. The Coach engages Managers, Leaders, and front-line staff to increase capacity for promoting a culture of continuous quality improvement in providing front line primary care.

Starting salary will be approximately from $88,990 to $111,237 and will be based on education, training, experience, and salaries of similar positions.

Prince George Prince George is the centre of business, education, health and culture for northern British Columbia and services a rural population of about 300,000. The region’s economic growth and diversification strategies are creating outstanding opportunities for investors, employers and employees. Affordable housing, land prices and transportation costs, due to short and quick commutes; result in one of the lowest costs of living for a city of its size in the province. Additionally, wage rates fall above provincial averages, providing residents of Prince George with a high standard of living in one of BC’s most beautiful regions. The city itself is the 4th largest in British Columbia and has a population of approximately 82,300 local residents and a service centre for nearly 320,000. It is built on the confluence of the Fraser and Nechako rivers. Prince George is the home of the University of Northern British Columbia – Canada’s Green university. The warm, friendly and diverse population attests to a strong and dynamic community spirit. Check out Prince George for more information on what this community has to offer.

What Northern Health has to offer you!
• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
• Four weeks vacation with one year of continuous service
• Financial Support for Moving Expenses is available for eligible positions
• Employee referral program
• Employer-paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• “Loan Forgiveness Programs” are offered through the Federal and BC Government for eligible professions.

IMPORTANT NOTE:
As part of your application process, you will need to upload the following documentation:
• Proof of COVID-19 vaccination
• Registration number (if you are part of a regulated profession)
• Any supporting documents regarding education/qualifications for this position. Examples may include:
• Program certificates or diplomas
• High school/college/university transcripts etc.
• It is also recommended to provide a cover letter and resume

Are you an International Applicant? Before applying for a job with Northern Health, please follow these steps on our Northern Health careers page

Qualfications
• Baccalaureate Degree in Commerce, Business Administration, Public Administration, Health Administration, Education or a related field, with a focus on the public sector environment.
• Subject matter expert in proven quality improvement methodologies including LEAN.
• Five (5) to seven (7) years recent, related experience in quality/process improvement and education, preferably in a healthcare setting.
• Or an equivalent combination of education, training and experience.

Skills and Abilities:
• Ability to guide, coach, teach, and promote a learning environment and continuous quality improvement.
• Knowledge of quality improvement principles, theory, and practice.
• Comprehensive knowledge of LEAN and ability to apply LEAN thinking in healthcare settings.
• Ability to foster innovation within a complex multi-stakeholder organization.
• Ability to see connections between issues, events and data points and to think clearly around complex systems, bridging specific community objectives and regional strategic objectives.
• Demonstrated strategic thinking and analytical skills.
• Proven ability to manage diverse groups and individuals through change initiatives and be able to resolve issues that arise throughout the process.
• Superior small and large group facilitation skills and individual coaching skills.
• Excellent interpersonal and communication skills.
• Courage and ability to foster collaborative partnerships using a team approach.
• High level of motivation with a positive attitude and high degree of flexibility in a rapidly changing environment.
• Strong organizational skills and experience in project management; ability to organize and prioritize work and balance multiple activities concurrently.
• Ability to work independently and as part of a team.
• Valid Class 5 BC Driver’s License.

Who we are
Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation’s communities. We deliver hospital and community-based health care for a population of 300,000.
Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.
There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.