MGR 15R – Store Manager

About the BCLDB:

The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis, and operates the retails brands BCLIQUOR and BC Cannabis Stores.

The LDB is committed to government’s goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page.

BC Liquor Stores is a fiscally responsible retailer of beverage alcohol that provides exemplary customer service, delivers social responsibility programs and upholds BCLDB’s core values of service, relationships and results. Working in this vibrant, creative and supportive team environment will see your knowledge and skills thrive to unparalleled levels

About this role:

Reporting to the Regional Manager, the Store Manager is required to have a thorough understanding of the industry, practical business fundamentals, and inventory management practices. This is a high-profile position with regular contact with the public and deals with complex customer service issues that often require mediation, diffusion, and correction with the ultimate goal of meeting or exceeding the needs of the customer.

The Store Manager guides other leaders to inspire top performance from their teams by providing leadership and direction to create a high-performing work environment that maximizes sales, controls costs through effective resource planning and inventory control, and maintains a high level of customer-centric focus.

The Store Manager seeks solutions and results that improve processes and surpass standards to drive the business in the BC Liquor Store. This position fosters growth amongst staff by providing coaching and encouragement with clear communications and builds success for the business by encouraging team members to consistently provide exceptional customer service and drive results. Successful completion of Serving It Right™ certification will be required prior to confirmation of any appointments of this position. Work is performed in a multi-shift retail operation. Successful candidates may be required to safely diffuse potentially dangerous or violent situations. This role may also require administrative and clerical duties; operating a cash register; lifting liquor cases up to 50 lbs to varying heights; and operating a variety of mechanical and hand-operate.

A criminal record check is required.

For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.

An eligibility list for permanent or temporary future opportunities may be established.

Position requirements:

Education and Experience:

• Secondary (high) school diploma or equivalent certificate.
• A minimum of one year of recent experience with 6 months supervisory experience in a customer-facing, service-oriented environment.

Preference may be given to those candidates with any of the following:

• Experience working in a retail or hospitality environment.
• Direct accountability for driving and achieving sales.

• Experience in an environment with annual sales in excess of $1 million.
• Experience with visual presentation standards and KPIs.
• Diploma or certificate in business, retail management OR courses in leadership/supervision.

Recent experience is defined as occurring within the past 5 years.

Candidates that are applying with relief time (i.e., supervisory experience in a relief capacity) must clearly state the number of hours of relief they have at the time of this posting. Relief time will be verified at the past work performance stage of the competition and must meet the minimum experience requirement as stated above for the candidate to be successful in the competition.

Application instructions:

To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the position requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description. Applicants must meet the requirements as described below to be considered:

• A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
• Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

For specific position-related enquiries, please contact Doireann Melady, R/HR Advisor at Doireann.Melady@bcldb.com .

Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca before the stated closing time, and they will respond as soon as possible to assist you.

Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, great learning opportunities and a chance to engage in rewarding work with exciting career development options. For more information, visit What the BC Public Service Offers .

Job Category

Leadership and Management

Additional Information

Store Manager