Learning Centre Services Coordinator

Position Details

Position Information

Position Title Learning Centre Services Coordinator Posting Number 02179SA Location New Westminster Campus Grade or Pay Level S – Pay Level 13 Salary Range $29.42 per hour (with wage increments to a max of $32.98 per hour). Salary and wage increments are in accordance with the Collective Agreement. Position Type Support Staff – Regular Posting Type Internal/External Regular/Temporary Regular Employment Type Full-Time Posting Category Staff Start Date 05/13/2024 End Date Day of the Week Mondays to Fridays Shift 9:30 AM – 5:30 PM (Monday-Friday) Work Arrangements
This regular full-time (35 hours per week) position is available starting May 13, 2024. Regular hours of work for summer semesters are Monday to Friday 8:15am – 4:30pm. Regular hours of work for fall and winter semesters are Monday to Friday 9:15am – 5:30pm. Shift days and times may change depending on the Department’s need. Occasional weekend work may be required. The position is located at the New Westminster campus; however, successful candidate must be available for occasional work at the Coquitlam campus.
What Douglas Offers
DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.
The Role
Coordinates the operation of the Learning Centre and its student assistants at the assigned locations by organizing the delivery of in-house and on-line services and providing a variety of administrative, clerical, systems and instructional support functions as appropriate. The position is responsible for the daily operation of the Centre and the delivery of all Learning Centre services as appropriate, in consultation with the Learning Centre staff and . Provides exceptional client-centered service on a consistent basis to all stakeholder groups.

Responsibilities

1. Coordinates the delivery of services in the Learning Centre.

a) Organizes the daily delivery of Learning Centre in-house and on-line services by arranging staffing schedules and ensuring that services are available during advertised hours;

b) Supervises student assistants. Performs recruitment, selection and hiring tasks, in consultation with other Learning Centre staff and faculty. Provides orientation and training, schedules work hours, delegates work, monitors progress, evaluates performance and provides support;

c) Provides appropriate support and feedback to students and student assistants. Facilitates the ongoing relationship between tutors (student assistants) and learners;

d) Develops and maintains appointment booking and record keeping system(s) for in-house and on-line services. Books student appointments;

e) Provides guidance, instruction, and assistance to learners on how all Learning Centre services can be accessed and used appropriately;

f) Implements strategies to facilitate student learning, as directed by faculty;

g) Supports faculty in their information needs for developing individual student learning plans;

h) Assists students to resolve learning problems and implement individualized learning plans by providing tutoring, support and feedback.

2. Provides administrative, clerical, systems and instructional support functions.

a) Orders, maintains, and replenishes text materials, technical equipment software, and other supplies; Determines if materials are in appropriate operating condition. Determines probably cause of equipment or system failures, and takes appropriate troubleshooting action. Keeps Learning Centre personnel informed of current status and functionality of equipment and resources;

b) Consults with other Learning Centre personnel in determining technical, systems, material and other needs of the Learning Centre;

c) Demonstrates the appropriate use of computers and other related material;

d) Develops, prepares, and adapts a variety of materials for in-house and on-line Learning Centre use in consultation with other Learning Centre personnel;

e) Researches, designs and produces tutorials and workshops for student and tutor use, in consultation with other Learning Centre personnel;

f) Develops and maintains records ;of use of learning Centre in-house and on-line services. Compiles statistics and provides reports for weekly, semester, and annual reporting;

g) Prepares and presents publicity materials such as posters, advertisements for the student newspaper and other publications and delivers informational presentations to other groups in consultation with other Learning Centre personnel.

h) Facilitates team meetings by preparing agendas and chairing meetings, when required;

i) Supervises and contributes to the Learning Centre social media sites;

j) Updates and revises web content for Learning Centre website.

3. Performs other related duties.

a) Liaises with other departments for communication and shared service delivery
To Be Successful in this Role You Will Need
• Completion of a bachelor’s degree program from a recognized post-secondary institution with two years related work experience including responsibility for co-ordination and instructional service delivery to clients; or an equivalent combination of education and experience.
• Excellent interpersonal and cross-cultural communication skills including written and verbal fluency in the English language and competence in academic writing.
• Previous experience and/or training in working with student assistants or peer tutors
• Previous experience or tutoring experience and/or training in working with students in an educational context and a flexible and adaptive communication style. Current knowledge of typical learning issues facing students in post-secondary education.
• Proven experience with current browsers, Adobe Acrobat, web authoring and web content management systems with demonstrated experience in setting up interactive web sites with forms, e-mail, social media applications etc
• Demonstrated working knowledge of educational technology, including common computer applications such as Windows, and Microsoft Office and Blackboard.
• Knowledge of, and ability to apply, appropriate copyright provisions
• Good working knowledge of relevant computer hardware and software including use of word processing and spreadsheet software.
• Proven ability to develop and instruct workshops and training seminars together with the ability to develop workshop outlines, learning materials, and instructional tools. Ability to develop computer assisted learning materials. Directly related experience as a laboratory/teaching assistant or an equivalent combination of training and experience
• Experience with hiring, recruiting, scheduling and evaluation.
• Record-keeping: recording and reporting statistics
• A demonstrated ability to:
o Communicate courteously and effectively with staff, faculty, administrators, students and the public; as well as well-developed team-work skills.
o Complete tasks and projects in a timely manner.
o Multitask activities and projects in a busy and dynamic environment.
o Work both independently with minimal supervision and collaboratively in a team environment.
o Establish priorities, achieve deadlines and solve client problems.
o Effectively use computer hardware and software for instructional purposes.
o Show initiative in problem solving and service development

Link to Full Position Profile Equity Statement
Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.
Needs a Criminal Records Check No

Posting Detail Information

Open Date 04/26/2024 Close Date 05/03/2024 Open Until Filled Yes Special Instructions to Applicant
Interested applicants must submit their application and all required documents online on the Douglas College Career Site www.douglascollegecareers.ca . Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by May 3, 2024. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume.
Quick Link for Direct Access to Posting https://www.douglascollegecareers.ca/postings/12231